6+ years in Sales or Customer Success, ideally in tech, SaaS, or media sectors.
Proven success in B2B enterprise roles focused on account growth and retention.
Experience leading multi-brand rollouts for large enterprises.
Ability to build relationships quickly and navigate ambiguity.
Familiarity with customer usage data to reduce churn risk.
Responsibilities
Act as a trusted advisor throughout the customer lifecycle, defining success plans and expanding product adoption.
Identify upsell opportunities and collaborate with the Growth Manager to scale accounts.
Manage customer renewals and develop strategies for accounts at risk of churn.
Collaborate with sales, product, music, and marketing teams to channel customer feedback.
Utilize AI tools to automate workflows and enhance operational efficiency.
Benefits
Dynamic work environment with a focus on collaboration.
Opportunity to work with cross-functional teams.
Access to innovative AI tools to streamline processes.
Chance to directly impact organizational revenue and brand growth.
Full Job Description
As a SeniorCustomer Success Manager, you will play a crucial role in nurturing and growing Epidemic Sound's existing B2B business in North America. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.
By building trusted partnerships and executing measurable success plans tailored to your specific clients, you directly secure organizational revenue and expand our brand's global footprint. You will join a dynamic commercial team reporting directly to the regional Head of Customer Success, working alongside cross-functional peers who value proactive initiative and creative problem-solving. In this position, you will collaborate closely with sales, product & tech, music, and marketing teams to act as the true voice of our strategic B2B customers internally.
Your key responsibilities include
Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across your assigned portfolio.
Identify new upsell and expansion business opportunities and collaborate with your Growth Manager to consultatively scale accounts over time.
Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for accounts flagged with churn risk.
Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem.
Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.
Requirements
6+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS or media industries.
Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
Track record of leading multi-brand rollouts across large enterprise customers and turning around adoption when it stalls.
Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk.
It would also be music to our ears if you have
Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight.
Application
Ready to make the world feel your work? Please apply, in English.
About Epidemic Sound
Epidemic Sound is a Swedish music company that produces and licenses music for use in videos, TV, and other media. The company was founded in 2009 by Oscar Höglund, David Stenmarck, and Jan Zachrisson. Epidemic Sound's music library contains over 30,000 tracks, and the company has licensing agreements with major platforms such as YouTube, Facebook, and Instagram. Epidemic Sound's mission is to provide high-quality music that content creators can use without worrying about copyright issues.
