Role Overview

As the Senior Commission Manager, you will serve as a key operational leader driving execution, calculation integrity, and continuous process optimization across Okta's end-to-end sales compensation lifecycle. Supporting a high-growth field organization of 2,300+ sellers, this role bridges hands-on commission administration-validations, payment submissions, dispute resolution, and operational modernization-with advanced reporting, enterprise analytics, and AI-driven process automation.

With a sharp focus on execution, data and incentive design governance, process engineering, and emerging AI tools, you will eliminate manual bottlenecks, build scalable reporting infrastructure, and guarantee 100% payout accuracy within tight deadlines.

Key Responsibilities

Commission Execution & Calculation Integrity

• Oversee the monthly commission calculation and payout lifecycle for 2,300+ global sellers, actively streamlining and operationalizing processes to maintain near-zero error margins.
• Operationalize data reconciliations between upstream source systems (CRM and Workday) and Xactly Incent, optimizing workflows to safeguard data integrity, maintain accurate crediting rules, and ensure calculation accuracy.

Process Engineering, Automation & AI

• Map core commission workflows to eliminate friction, slash monthly close processing times, and eliminate manual data manipulation.
• Identify and deploy automation tools, custom scripts, AI-driven efficiencies to streamline commission validations, accruals, payment submissions, and reporting.

Cross-Functional Partnership & Governance

• Drive alignment across GTM Strategy, Sales Operations, Finance, and IT on process improvement priorities and shared initiatives and/or projects.
• Lead change management for new tools, processes, and operating models - ensuring adoption is fast, smooth, and well-supported.

Reporting & High-Impact Analytics

• Build and maintain scalable operational frameworks, seller performance dashboards, and executive reporting in BI tools (e.g., Tableau).
• Monitor payout-to-revenue ratios, quota attainment distributions, error rates, and operational SLA performance.

Governance & SOX Compliance

• Maintain audit-ready control documentation and management review controls across the end-to-end commission processes.
• Serve as the primary point of contact for internal and external audit engagements.

Team Leadership & Escalation Management

• Manage, mentor, and inspire a high-performing global commission operations team.
• Act as the primary escalation point for complex rep inquiry resolutions and payment adjustments.

Desired Experience & Qualifications

• Core Experience: 8+ years of progressive experience in sales compensation operations, incentive compensation management (ICM), or revenue operations, with a strong emphasis on execution, analytics, and system optimization.
• Scale & Precision: Proven success running commission processing for mid-to-large enterprise sales organizations (700+ reps) under tight close deadlines.
• Technical Stack Mastery: Deep hands-on experience with enterprise ICM platforms (e.g., Xactly), CRM platforms (Salesforce), SQL, BI tools (Tableau, Power BI), and advanced Excel proficiency.
• Cross-Functional Influence: Demonstrated success collaborating with GTM Strategy, Sales Operations, Accounting, FP&A, and Legal on exception workflows and financial compliance.
• Education: Bachelor's degree in Finance, Accounting, Business Administration, Systems, or equivalent practical experience.

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The annual base salary range for this position for candidates located in the San Francisco Bay area is between:

$162,000-$222,000 USD

Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$144,000-$198,000 USD

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.