Position OverviewAs a Senior Client Manager within PNC's Private Bank organization, you will be based in Philadelphia, PA.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description- Responsible for the delivery of the most complex client relationship management activities and execution of the client experience and strategy in coordination with Relationship Strategists and Functional Advisors. Leads internal team coordination through the entire client life cycle (prospecting, onboarding, and ongoing relationship management). Serves as the clients' main point of contact for all ongoing client relationship management related activities in support of the client experience as directed by advisors or internal partners.
- Handles higher volume, higher visibility and more complex clients or a larger number of clients.
- Responsible for account opening communications and client meeting preparation. Coordinates with internal team members and specialists to address client needs and resolve client complaints and issues. Independently manages processes outlined in the client service agreement and partners to resolve challenges regarding implementation and client issues. Serves as an escalation point for high severity requests or issues. Identifies the best solution to maintain a positive client relationship.
- Actively remains up to date with current products, services, business events, and market trends. Has well developed knowledge of all business segment capabilities and offerings. Identifies and develops new servicing opportunities with existing clients to build and maintain a long-lasting relationship. Leverages industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities. Serves as an escalation point and training resource to junior staff.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
CompetenciesClient Relationship Management, Communicating for Impact, Customer Relationship Management Applications, Decision Making and Critical Thinking, Flexibility and Adaptability, Managing Multiple Priorities, Products and Services
Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
Language AssessmentsNo Required or Preferred Language Assessments
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
