Senior Client Manager, Construction - Job Description
Position Summary
Responsible for managing and servicing a portfolio of Property & Casualty clients by delivering tailored risk management and insurance solutions. This role serves as the primary client contact, providing strategic guidance, overseeing service delivery, and collaborating with internal teams to ensure client satisfaction, retention, and growth. The position combines hands-on execution with client leadership responsibilities and plays a key role in maintaining strong carrier and client relationships.
Key Responsibilities
Functional Leadership & Ownership
• Own and manage a book of Property & Casualty business, ensuring high-quality service delivery and client satisfaction.
• Serve as the primary point of contact for clients, providing guidance on risk management and insurance solutions.
• Lead client strategy, including coverage design, renewals, and retention initiatives.
Hands-On Execution & Delivery
• Assess client risk exposures and design appropriate insurance programs.
• Market accounts to carriers, compile underwriting information, and negotiate terms.
• Support day-to-day servicing including endorsements, certificates, billing, and coverage inquiries.
Reporting, Quality & Operational Support
• Ensure all client deliverables are accurate, timely, and compliant.
• Prepare proposals, stewardship reports, and client communications.
• Monitor service execution and resolve issues proactively.
Cross-Functional Partnership & Integration
• Collaborate with Sales, Client Executives, and internal teams to achieve growth and retention goals.
• Support onboarding of new clients and ensure seamless integration.
• Maintain strong relationships with carrier partners and internal stakeholders.
Growth, Change & Special Initiatives
• Support business growth through upsell and cross-sell opportunities.
• Participate in special projects, initiatives, and process improvements.
• Contribute to training and development of team members.
Process Improvement & Best Practices
• Identify opportunities to improve workflows and service delivery.
• Stay current on industry trends, carrier appetites, and market conditions.
• Promote best practices and operational excellence.
Accountability
• Deliver high-quality client outcomes aligned with business goals.
• Maintain accuracy, compliance, and reliability of all client service work.
• Drive client retention and satisfaction.
• Build strong internal and external relationships.
• Demonstrate ownership, accountability, and sound decision-making.
Qualifications
Required
• Property & Casualty License.
• 5-10+ years of commercial lines experience.
• Prior client management experience in Property & Casualty.
• Strong relationship management and communication skills.
• Ability to work independently and execute effectively.
Preferred
• College degree or equivalent professional experience.
• Advanced industry designations or certifications.
• Experience in complex or large client environments.
Key Competencies
• Strategic Thinking
• Ownership & Accountability
• Client Relationship Management
• Communication & Influence
• Business Acumen
• Process Improvement
