Corporate Discounts & GoodLife Group Rate Membership
Employee Assistance Program for you and your loved ones
Full Job Description
Senior Application Support Specialist
About the Role
Teranet is currently looking for a Senior Application Support Specialist to support our Registry and Commercial solutions business. You will manage production environment incidents, service requests, problem management and root cause analysis. You will also be responsible for managing and implementing changes and releases to production environment. The successful candidate will quickly learn the details of complex systems and will troubleshoot, document, resolve problems, implement technical enhancements and maintenance repairs corresponding to business requirements and design modifications. Occasional overtime will be required for off hour on call production support.
Reason for Vacancy: Replacement
What You'll Be Doing
Ensure system availability to critical application and database servers through Incident and Problem investigation, root cause analysis and resolution
Promote and manage application changes and releases to production
Prepare and maintain technical documentation for application support
Create and maintain application support scripts such as Startup/shutdown scripts etc.
Manage production system change requests for patching and monitoring changes etc.
Conduct regular disaster recovery exercises, application system password changes and SSL certificate renewals
Perform basic application testing for post promotion infrastructure changes
Implementation and support of updated software applications in a production environment
Work closely with business teams to analyze and triage production issues
Manage and coordinate at a local and international level where required
Provide technical support to teams within the organization, and to external clients when required
About You
You have a Bachelor's Degree or Diploma in Computer Science, Engineering, or a related discipline
You have minimum of 6 years' experience in production support
You have experience and knowledge of Azure and Azure Red Hat OpenShift operations
You have an understanding and experience of ITIL and ITSM foundation frameworks
You have experience with Azure, Oracle, PostgreSQL, ServiceNow, SolarWinds, ELK, AppDynamics, Control-M tools is desired
Let's Talk Pay
We believe in being upfront about pay and helping you make informed decisions about your career. The annual pay range for this role is $121,000 - $132,000 CAD, inclusive of base salary and target incentive pay. We understand that great talent comes in many forms, each with unique skills, experience, and potential. Your salary will be tailored to reflect the experience you bring and the impact you're ready to have on this role.
At Teranet, we also know that compensation extends far beyond a pay cheque. Along with your cash compensation, we offer a comprehensive package which includes the following:
• 100% Employer Paid Health Benefit Plan • Employer Matching Retirement Savings Plan • Paid Vacation, Floater Days & Sick Leaves • Maternity, Parental and/or Adoption Leave Top-Up Programs • Corporate Discounts & GoodLife Group Rate Membership • Employee Assistance Program - for you and your loved ones!
Our Human Approach to Hiring
At Teranet, we use smart technology to make hiring faster and more efficient. Artificial Intelligence (AI) tools help us review applications and identify strong matches-but the real decisions? Those are made by our awesome people.
Every interaction you'll have, and every decision we make, is led by humans. AI may support us, but it's human connection that drives every hire.
