ANGI Homeservices Inc.

Senior Analyst, Care

ANGI Homeservices Inc. • $100K — $150K *
US-AnywhereRemote in United States
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field.
  • 5+ years of analytical experience in an e-commerce, marketplace, or related field.
  • Strong proficiency in SQL and data analysis tools such as Python or R.
  • Expertise in data visualization tools such as Looker, Tableau, or Power BI.
  • Demonstrated ability to apply predictive modeling techniques to solve business problems.
  • Excellent communication skills with the ability to translate complex data into actionable business recommendations.
  • Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

  • Engage with cross-functional stakeholders to build relationships and align on project scope.
  • Analyze changes in network trends to identify growth opportunities.
  • Leverage advanced modeling skills to generate predictive and prescriptive insights.
  • Communicate complex findings to non-technical stakeholders through clear narratives and visualizations.
  • Create and maintain dashboards to monitor key metrics and explore solutions for near real-time analytics.
  • Follow best practices for data validation and quality assurance.
  • Seek out opportunities to leverage AI to streamline analytical workstreams.
  • Proactively document and share insights with peers, mentoring junior team members.

Benefits

  • Full medical, dental, vision package to fit your needs.
  • Flexible vacation policy; work hard and take time when you need it.
  • Pet discount plans & retirement plan with company match (401K).
  • Opportunity to work with motivated teammates on unique challenges.
Full Job Description
Job Summary:

We are seeking a highly analytical and detail-oriented Senior Analyst to join our team. In this role, you will support the analytics roadmap by leveraging advanced data analysis, modeling, and visualization techniques to generate strategic insights for our Customer Care team. This role will focus on optimizing our care function, with projects aimed at providing data-driven recommendations to ensure we are providing high-quality customer care to both homeowners and pros, optimizing for revenue and customer experience. You will work closely with product, strategy, and operations teams to analyze the care team performance, focusing on metrics such as save rate, customer churn, and cash collection.. As a Senior Analyst, you will focus on providing data-backed recommendations that answer not just "what happened?", but "what will happen?" and "what should we do?" to enhance the customer experience and grow the bottom line.

Key Responsibilities:
  • Engage with cross-functional stakeholders to build relationships, understand their analytical needs, and align on project scope and timing.
  • Analyze changes in network trends to identify growth opportunities.
  • Leverage advanced modeling skills to generate predictive and prescriptive insights, while supporting self-serve solutions where feasible.
  • Communicate complex findings to non-technical stakeholders through clear, compelling narratives and visualizations.
  • Create and maintain dashboards to monitor key metrics, exploring solutions for near real-time analytics to enable agile responses to changing market conditions.
  • Follow best practices for data validation and quality assurance
  • Seek out and pursue opportunities to leverage AI to spark creativity, process information, and streamline analytical workstreams.
  • Work with data and product teams to maintain accurate, scalable data solutions and enhance shared data resources.
  • Proactively document and share insights with peers, and embrace opportunities to mentor junior team members.


Required Qualifications:
  • Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field.
  • 5+ years of analytical experience in an e-commerce, marketplace, or related field.
  • Strong proficiency in SQL and data analysis tools such as Python or R.
  • Expertise in data visualization tools such as Looker, Tableau, or Power BI.
  • Demonstrated ability to apply predictive modeling techniques to solve business problems.
  • Excellent communication skills with the ability to translate complex data into actionable business recommendations.
  • Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
  • Ability to leverage AI to streamline analytical workstreams.


Compensation & Benefits:
  • The base salary band for this position ranges from $100,000 - $150,000, commensurate with experience and performance. Compensation may vary based on factors such as geographic location.
  • This position will be eligible for a competitive year end performance bonus & equity package.
  • Full medical, dental, vision package to fit your needs.
  • Flexible vacation policy; work hard and take time when you need it.
  • Pet discount plans & retirement plan with company match (401K).
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.


#LI-Remote

About ANGI Homeservices Inc.

Angi Homeservices Inc. revolutionizes the way homeowners find and connect with service professionals. Since its inception in 1998 and headquartered in Denver, Colorado, Angi has grown into a leading digital marketplace for home services across North America and Europe, through platforms like HomeAdvisor, Handy, and MyHammer.

The Mission of Angi

At its core, Angi is dedicated to simplifying home improvement and repair projects, making it easier for homeowners to find trusted professionals for their needs.

Career Opportunities at Angi

Angi offers a wealth of employment opportunities for professionals seeking to contribute to a dynamic and growing digital marketplace.

A Wide Range of Professional Paths

From tech and product development to marketing and customer service, Angi careers span various fields and expertise levels.

Job Categories and Specializations

Angi's diverse range of services necessitates a variety of specializations and job categories.

Technology and Development

Positions in software engineering, UX/UI design, and product management drive the innovation and usability of Angi's platforms.

Sales and Customer Support

These roles focus on connecting homeowners with service professionals and ensuring satisfaction with Angi’s services.

Employee Benefits and Perks

Angi recognizes the importance of comprehensive benefits and perks in maintaining job satisfaction and work-life balance for its staff.

Health and Wellness

Angi offers competitive health insurance plans, wellness programs, and flexible spending accounts to support the health and well-being of its employees.

Job Application Process

Navigating the job application process at Angi is your first step towards a rewarding career path in the home services industry.

How to Apply

Candidates interested in Angi careers can explore current job openings on Angi’s career portal, where they can submit applications and resumes for positions that match their qualifications and career goals.

Training and Development Programs

Continuous growth and learning are pillars of the Angi employment experience, with various programs designed to enhance skills and advance careers.

Advancing Professional Skills

Angi provides access to training sessions, workshops, and online courses to encourage professional development and skill enhancement.

Company Culture and Values

At Angi, the company culture is rooted in innovation, collaboration, and a commitment to excellence, fostering a supportive and dynamic work environment.

Collaboration and Innovation

Angi’s culture encourages teamwork and creative problem-solving, allowing employees to contribute to the company's mission meaningfully.

Success Stories of Angi Employees

Hearing from Angi employees about their journeys within the company can provide valuable insights into the opportunities and rewards of building a career at Angi.

From Entry-Level to Leadership

Many Angi employees have experienced significant career growth and advancement, illustrating the company's investment in its team’s development. Visit their investor relations page for more information.

Career Growth and Advancement Opportunities

Angi is committed to the career advancement of its employees, offering clear paths for professional development and progression within the company.

Pathways for Promotion

Angi's meritocratic approach ensures that hard work, innovation, and contributions to company success are recognized and rewarded.
Learn more about ANGI Homeservices Inc.
Size
4,000 employees
Market Cap
$7.8 billion
Industry
Real Estate & Construction
Net Income
-$6.2 million
Founded
1995
5 Year Trend
+33.7%
Revenue
$1.4 billion
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ANGI Homeservices Inc.

More Healthcare Jobs

Find similar Senior Analyst, Care jobs:

NationwideRemote