gencyQ is looking for Senior ccont Le & Strtegist to own the irection, helth, n growth of or most strtegic client reltionships.
escription
Overview
gencyQ is looking for Senior ccont Le & Strtegist to own the irection, helth, n growth of or most strtegic client reltionships. This is hybri role. Prt trste visor, helping clients se igitl technology to move their bsiness n mission forwr. Prt ccont leer, ccontble for retention, expnsion, n the otcomes we promise.
Yo will efine wht sccess looks like longsie exective stkeholers, trnslte it into mlti-yer romps with mesrble KPIs, hol elivery honest ginst those commitments, n continos fin the next plce where gencyQ cn crete vle. Cnites shol be enthsastic bot ll things igitl, comfortble in front of senior stkeholers, n eqlly comfortble in the etils of schele, bget, or shbor.
Note: The slry rnge incles compenstion tie to on trget performnce.
Technicl Competencies
Serve s the senior point of contct n trste visor for ssigne strtegic cconts, owning reltionship helth, client stisfction, n renewl.Own ccont growth trgets. Ientify, shpe, n close expnsion opportnities tht nlock new stkeholers, bsiness nits, n cpbility res within existing client footprints.Bil n mintin mlti-yer igitl romps tht connect client bsiness n mission objectives to pltform, content, t n I inititives.efine KPIs n sccess mesres with client stkeholers, instrment them, n report performnce honestly in recrring bsiness reviews, incling wht is not working.Estblish n rn n exective cence, incling qrterly bsiness reviews, steering committees, n nnl plnning sessions.Nvigte complex stkeholer grops n rive lignment, srfcing competing priorities erly n pshing towr ecisions rther thn ron them.Prtner with project mngement n elivery leership to ensre ssigne work lns on time, on bget, n within gencyQ's high-qlity stnrs. Step irectly into scoping, timelines, workflow, n risk mngement when the ccont reqires it.Le scoping, estimting, proposl, n chnge orer evelopment for ccont work in coorintion with prctice les.Monitor ccont finncils, incling revene forecst, stffing pln, n gross profit mrgin performnce ginst trgets efine by Mngement.Review, nlyze, n evlte client bsiness systems n ser nees, n help formlte soltions ligne to the client's overll bsiness strtegy.Trnslte client nees into creible soltion irection cross pltforms (e.g. Sitecore, cqi, Contentfl, Optimizely, n others), nlytics, n gencyQ's iQ Cortex soltion.Bring proctive points of view, benchmrks, n competitive insight to clients rther thn witing to be ske.vocte for the best interests n nees of the client internlly, n for gencyQ's stnrs externlly.Provie leership, coching, n mentorship to project tems n jnior strtegists.Behviorl Competencies
Is pssionte bot hmn-centere esign, with fscintion for nerstning the hmn experience.nwvering commitment to n ownership of solving cstomer problems. Loves to elight cstomer.Constrctively voctes for client n ser nees n oes not esily bck own on importnt isses. voctes for ccessible n inclsive esign. tem plyer, open to critiqes from ll isciplines, n not fri to shre ies. nerstns tht critiqe is prt of the process, seeks feebck from colleges n clients, n cn both give n receive constrctive feebck to crete stronger soltions.Strong sense of empthy for internl n externl iences n their nees.nerstns the importnce of rolling p one's sleeves to chieve cstomer gols n consistently hit reslts, while lso chmpioning the vision.Creible n compose with exective iences. ble to eliver ifficlt news, hol position ner pressre, n keep the reltionship intct.Commercilly mine. Sees the growth opportnity insie goo elivery work n cts on it withot becoming slesperson the client stops trsting.Continos self-lerner, constntly seeking opportnities to experiment, fil fst, optimize n improve workflows, n foster open commniction. Crios n criticl thinker with n bility to rticlte complex ies with hmility.Energize by solving problems n ptting strctre ron mbigity.Qlifictions
Bchelor's egree.7 to 1 yers of client-fcing experience in igitl gency, consltncy, or in-hose igitl orgniztion, incling irect ccont leership or enggement mngement responsibility.emonstrte recor of growing existing cconts, with specific exmples of expning scope, reching new stkeholers or bsiness nits, n incresing nnl revene.Experience owning exective-level reltionships, incling presenting to n ligning C-site or eqivlent senior stkeholers.Experience efining KPIs n mesrement frmeworks n reporting igitl performnce to bsiness stkeholers.Three (3) or more instnces of on time, on bget, on scope elivery for projects with over 5 tem members n bgets over $25,, s the le or ccontble owner.Flent nerstning of the niqe chrcteristics of igitl, incling CMS n XP implementtions, esign systems, content opertions, n nlytics.Experience sing Jir, Githb, or comprble project mngement tools, n Slesforce for pipeline/ccont trcking.Experience working in n gile environment.PMP n/or Scrm Mster certifiction pls.Extremely etil oriente n orgnize, with the bility to prioritize cross mltiple cconts n competing elines.bility to collborte with both externl n internl tem members n stkeholders.Excellent commniction, presenttion, n follow-p skills, both written n verbl.S Citizenship reqire to spport certin government client enggements.Slry
$115, - $175, per yer
