Renewal Account ManagerDrive multi-million dollar retention strategies and fuel the growth of the world's leading enterprise brands by mastering the art of the renewal lifecycle.
Location: McLean, VA |
Work Model: On-site (5 days/week)
About the TeamThe Appian Renewal Sales team is a high-performing, fast-paced, and collaborative organization dedicated to protecting and expanding our global revenue footprint. We partner closely with cross-functional stakeholders to ensure our clients continuously realize maximum value from their investments, supporting Appian's rapid growth in the
AI-Powered Process Automation market.
The OpportunityWhy join Appian? As a Senior Renewal Account Manager, you aren't just processing transactions-you are a strategic orchestrator. You will own complex commercial negotiations and safeguard revenue at a company recognized for driving massive enterprise digital transformation. Backed by our world-class collaborative sales organization and programs like
ValueSelling Framework training and the Appian MBA leadership initiative, this role offers an elite trajectory for sales professionals who want to execute with intensity and work to impact under our
Enterprise-Grade Orchestration model.
What You'll Do- Lead Comprehensive Renewal Strategies: Drive the development and execution of renewal strategies within your assigned territory, taking proactive action several quarters ahead of contract end dates to mitigate risk.
- Partner Cross-Functionally: Collaborate seamlessly with Account Executives, Sales Operations, Deal Desk, Legal, and Partner teams to align resources and ensure seamless execution.
- Negotiate High-Value Contracts: Direct large, complex, and high-value enterprise contracts, navigating legal and commercial hurdles to secure mutually beneficial outcomes.
- Execute Accurate Forecasting: Maintain strict data integrity within corporate systems while delivering an accurate weekly forecast for both in-quarter and out-quarter renewals.
- Champion Process Improvement: Identify efficiency bottlenecks in the renewal lifecycle and propose creative, scalable solutions to drive commercial velocity.
Required Qualifications- Education: Minimum of a Bachelor's degree from an accredited institution. (Equivalent experience is not accepted in lieu of a degree).
- Experience: 10+ years of demonstrated success in a renewal, sales, account management, and/or customer success capacity within the SaaS or technology industry.
- Contract Management: Proven track record of consistent quota attainment and managing complex contract lifecycles.
- Cross-Functional Collaboration: Demonstrated ability to take a lead role among peers and collaborate with cross-functional teams like Sales Operations, Deal Desk, and Legal.
- Leadership: Foundational leadership or mentorship experience within an enterprise software sales environment.
Preferred Qualifications- Expertise in driving value-based sales methodologies (e.g., ValueSelling Framework).
- Experience navigating complex procurement processes within Fortune 500 environments.
- We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.
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The base salary range per provided represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies.
In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.
Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.
Base Salary Range
$125,000-$200,000 USD
Tools and Resources - Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
BenefitsAppian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to.
