4+ years in sales operations or related fields, ideally in building materials
Expertise in sales process management and data analytics
Strong communication and leadership skills
Proficient in MS Applications and CRM systems like Salesforce or HubSpot
Analytical and problem-solving skills
Ability to thrive in a fast-paced environment
Responsibilities
Manage and mentor a team of sales support representatives
Establish performance metrics for lead sourcing and qualification
Oversee lead research across multiple platforms
Ensure a consistent flow of qualified leads to sales
Coordinate with the sales team for timely follow-up on leads
Direct research and lead generation efforts using various platforms
Produce reports on lead generation performance and sales activity
Benefits
Opportunity for professional growth and development
Hands-on leadership role in a dynamic environment
Access to advanced sales tools and platforms
Collaborative team culture focused on accountability
Potential for process improvement and innovation
Full Job Description
Position Overview: The Sales Operations Manager is responsible for overseeing the company's lead generation and sales support functions. This role manages a team of sales support reps. responsible for identifying and qualifying leads, maintaining CRM and pipeline integrity, coordinating follow-up activities with the sales team, and launching proactive sales campaigns. This is a hands-on role combining team leadership, operational management, sales process coordination, and business development support. The ideal candidate is highly organized, data-driven, proactive, and capable of building scalable processes in a fast-paced entrepreneurial environment.Key Responsibilities Team Leadership & Oversight
Manage and mentor a team of lead generation and sales support representatives.
Establish daily and weekly performance metrics for lead sourcing, qualification, follow-up, and pipeline activity.
Foster a culture of accountability, responsiveness, and continuous improvement.
Proficiently mastering our product line, CRM, and internal systems, enabling effective training and knowledge transfer.
Lead Generation & Pipeline Management
Oversee lead research activities across multiple platforms and databases.
Ensure consistent flow of qualified leads to the sales organization.
Maintain CRM accuracy and ensure proper tracking of all leads, opportunities, and customer interactions.
Monitor lead conversion rates and pipeline progression.
Sales Coordination & Follow-Up
Coordinate closely with the sales team to ensure timely outreach and follow-up on incoming and outbound leads.
Track sales activity and ensuring opportunities are progressing through the pipeline.
Help identify stalled opportunities and recommend re-engagement strategies.
Sales Campaign Execution
Direct research and lead generation efforts using platforms like Construct Connect, Dodge, and ZoomInfo.
Develop and launch outbound sales campaigns targeting key industries, customer segments, and strategic opportunities.
Coordinate email outreach, prospecting initiatives, and lead nurturing campaigns.
Analyze campaign performance and optimize messaging, targeting, and conversion rates.
Reporting & Analytics
Produce regular reports on lead generation performance, pipeline health, campaign effectiveness, and sales activity.
Provide actionable insights to leadership regarding trends, opportunities, and operational improvements.
Monitor KPIs including lead volume, response time, conversion rates, and sales pipeline metrics.
Process Improvement
Build and improve scalable lead management and sales support processes.
Implement best practices for CRM usage, reporting, and sales workflow management.
Identify automation opportunities to improve efficiency and visibility.
Qualifications
4+ years of progressive experience in sales operations, sales support, lead generation, business development, or inside sales management, preferably within the building materials sector.
Deep expertise in sales process management and data analytics.
Exceptional communication, leadership, and management skills change.
Strong MS Applications and CRM experience (Salesforce, HubSpot, Zoho, or similar).
Strong analytical and problem-solving abilities.
Comfortable operating in a fast-moving company environment.
Preferred Experience
Experience with outbound sales campaigns and prospecting tools.
Familiarity with platforms such as ZoomInfo, LinkedIn Sales Navigator, Apollo, or similar tools.
Experience building reporting dashboards and sales tracking systems.
