Job details
Domain
Programs / Customer Relations
Job field / Job profile
Customer services and support - Front office
Job title
Manager, AOG Sales Support
Employment type
Permanent
Professional category
Supervisory staff
Part time / Full time
Full-time
Job description
Join our first-class team to reinvent in-flight experience. In the role of Manager, AOG Sales Support, you'll play a pivotal part on our Customer Service team. The AOG Sales Support Manager is responsible for overseeing the Customer Service Representative Team for AOG and ensure timely, accurate order processing and responding. The AOG Sales Support Manager will manage and track approved customer RFQ, orders and billing, as well as, work closely with the Supply Chain team and Program Management organization to address and resolve any order issues. This job reports to the Sales Support Director
This position contributes to our vision by:
• Ensure the team processes internal and external customer purchase orders and requests in a timely manner
• Review customer orders (EDI, web portal based, e-mail) for accuracy
• Proactively identify and address issues with orders, ensuring timely and effective resolution to maintain accuracy and customer satisfaction Understand all aspects of the Order Management process
• Provide Order Processors with training and guidance; assist co-workers with resolutions of issues on orders.
• Evaluate current processes and procedures, refine and finalize them, and create comprehensive documentation for both new and existing workflows
• Partner with Sales, Operations, Quality & Finance to streamline interconnecting processes impacting Order Management
• Maintain and update the company's order processing manual by evaluating current procedures, integrating necessary updates, and ensuring clarity and alignment with company standards and industry requirements. Ensure order accuracy by reviewing daily order deck
• Monitor Order Processing productivity and SOM activity through Order Management
• Ensure team can effectively resolve customer issues/concerns
• Analyze and evaluate complex customer issues to determine appropriate resolutions
• Develop and maintain excellent report with customers, both internal and external
• Manage customer's backlog order and customers' billing process
• Ensure continuous training and up-to-date knowledge of M3 products and order processes
• Track and make sure billing and invoice reach to customer successfully
• Work with Program Management and the Contracts team to reduce errors, double activities and inefficiency.
• Oversee and manage team operations, including directing work assignments, making personnel decisions (hiring, terminations, and promotions), and coordinating employee schedules to ensure efficient workflow and alignment with organizational goals Ensure and audit any implementation of the new tool or platforms
• Create KPI and monitor KPI for the team
• Work extended hours at month end/quarter end as required (could include weekends)
• Perform other ad hoc duties as assigned
But what else? (advantages, specificities, etc.)
Safran Cabin is #1 worldwide for business and regional aircraft interiors.
Here, you will build your skills and grow with a community of experts to enrich yourself every day.
Here, collaboration is embodied within the diversity of our teams all around the world.
Here, we're cutting our emissions, not your ambitions.
Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin!
• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!
• Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan.(Bonus eligible positions only) Remove if not applicable.
The expected salary range for this position is between $78,130 - $122,770 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.
Candidate skills & requirements
Education: Bachelor's degree in Business or a business-related field preferred
Experience: 5+ years of experience of Order Management processing.
Experience: 2+ years of experience leading or managing people.
Other Skills: Problem-solving, well organized, detailed oriented and accurate, excellent written and verbal communication skills. Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
Description: Entry - Mid Level position within field
Working Conditions:
1. Does require fluent communication in English language.
2. Employment Status may be part-time, full-time, or temporary.
3. Traveling is required.
4. Protracted or irregular hours may be required.
5. Relocation to another Safran facility may be required
Annual salary
$78,130 - $122,770 USD
Job location
Job location
North America, United States, California
City (-ies)
7330 Lincoln Way CA 92841 Garden Grove
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 5 years
Additional Languages preferred
English (Fluent)
ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency
No
