5+ years of sales experience, including 2 years in sales operations or leadership
B2B sales operations experience, preferably in SaaS or related fields
Track record of managing and developing high-performing sales teams
Experience with CRM tools and sales reporting systems
Familiarity with customer lifecycle management and purchasing workflows
Ability to thrive in a fast-paced, metrics-driven environment
Collaborative mindset with a focus on mentoring and talent development
Responsibilities
Develop processes and programs to achieve and exceed sales targets
Improve communication and alignment of sales processes
Monitor team performance using KPIs and provide feedback
Collaborate with Territory Reps and After Sales teams on engagement strategies
Oversee onboarding and training of new team members
Drive continuous improvement and optimize processes
Act as primary contact for escalations and complex customer interactions
Benefits
Competitive salary package
Access to a demo bike fleet
Comprehensive travel allowances
Generous time off policy
Medical, dental, and vision insurance
Office located in Santa Monica, California
Full Job Description
X-LAB is seeking a highly organized, execution-focused Sales Operations Manager to build and scale the operational backbone of our U.S. dealer network. This role will work cross-functionally with sales, customer support, logistics, marketing, and e-commerce teams to improve dealer experience, sales efficiency, and operational consistency.
The ideal candidate thrives in fast-paced environments, has strong systems thinking, and is comfortable building processes from the ground up.
What You'll Do
Manage and maintain CRM systems, ensuring dealer information, pipeline status, and sales activities remain accurate and up to date. Build clear documentation and standardized sales processes, while driving CRM and data-entry compliance across territory sales teams.
Establish and optimize operational workflows across dealer onboarding, ordering and fulfillment, "Online Order, Local Pickup" programs, dealer ecommerce/POS integrations, and dealer resource center management.
Provide daily operational support to the field sales team, including dealer orders and inquiries, demo/sample bike coordination, technical issue coordination, travel management, and other sales support needs.
Build and maintain sales performance dashboards with timely and accurate tracking on sales activity, dealer growth, and team performance metrics.
Support dealer events and activations by coordinating POP materials, demo bikes, employee purchase requests, and other operational and logistical needs.
You're a Great Fit With:
5+ years of experience in sales, with at least 3 years in a sales operations or business operations role
