Strong knowledge of banking sales, service, customer experience, and business operations across retail, business banking, and mortgage.
Demonstrated ability to develop field-facing content and deliver it credibly to frontline and leader audiences.
Proven ability to turn strategy into actionable implementation and engagement plans, managing multiple workstreams and stakeholders simultaneously.
Exceptional written and verbal communication and presentation skills, effective with both frontline colleagues and senior leadership.
Strong influence, negotiation, and facilitation skills, with credibility across all levels of a matrixed organization.
Analytical judgment to interpret business results and feedback, identify barriers, and recommend improvements.
Responsibilities
Own the translation of sales and service strategy into field execution, ensuring adoption and business outcomes.
Build implementation and engagement plans for initiatives, coordinating necessary communications and resources.
Create field-facing content such as playbooks and leader guides, delivering through sessions and forums.
Partner with Learning & Development to provide business context and field perspective for training initiatives.
Support pilots and rollouts, ensuring leaders have the tools to reinforce execution with their teams.
Present initiative vision and progress to senior leadership and stakeholders, addressing risks and recommendations.
Monitor execution effectiveness using business results and stakeholder feedback to identify trends and best practices.
Benefits
Opportunity to work on large-scale initiatives that impact customer experience and business outcomes.
Collaborative environment with cross-functional teams and senior leadership.
Professional development opportunities through partnerships with Learning & Development.
Engagement in strategic decision-making processes and implementation oversight.
Full Job Description
Responsibilities include but are not limited to:
Own the translation of sales and service strategy into field execution, accountable for the adoption, behavior change, and business outcomes each initiative was chartered to deliver.
Build the implementation and engagement plan for each initiative, coordinating the communications, content, tools, resources, and leader enablement execution depends on.
Create the field-facing content behind each initiative such as playbooks, job aids, talking points, and leader guides and subsequently delivers through field sessions, huddles, and leader forums.
Partner with Learning & Development on the training that supports each initiative, supplying business context, content, and field perspective; Learning & Development owns curriculum design and formal training delivery.
Support pilots, rollouts, and sustained adoption, making sure leaders have the tools and guidance to reinforce execution with their teams.
Partner with business leaders and stakeholders from strategy development through rollout, adoption, and ongoing optimization.
Present to senior leadership and stakeholders on initiative vision, implementation approach, progress, risks, and recommendations.
Build alignment across stakeholders with differing perspectives and priorities, and escalate significant business, operational, or implementation issues.
Monitor execution and effectiveness using business results, field observation, and stakeholder feedback to identify barriers, trends, and best practices.
Establish the feedback loops that surface what is and is not working in the field, and agree adjustments and action plans with business leaders.
Report to leadership on adoption, risks, opportunities, and initiative effectiveness, and comply with applicable regulations, policies, and required training, including BSA, USA PATRIOT Act, and OFAC.
Hold accountability for the outcome after launch, driving the corrective action needed when adoption or results fall short of the initiative's intent.
Required Skills:
Strong knowledge of banking sales, service, customer experience, and business operations across retail, business banking, and mortgage.
Demonstrated ability to develop field-facing content and deliver it credibly to frontline and leader audiences.
Proven ability to turn strategy into actionable implementation and engagement plans, and to run multiple workstreams, timelines, and stakeholders at once.
Exceptional written and verbal communication and presentation skills, effective with frontline colleagues and senior leadership alike.
Strong influence, negotiation, and facilitation skills, with credibility across all levels of a matrixed organization.
Analytical judgment to read business results and feedback, identify barriers, and recommend improvements, with the ability to work through ambiguity and shifting priorities.
Required Experience:
Bachelor's degree in business, finance, marketing, communications, or a related field, or equivalent experience.
Experience in banking, sales and service strategy, business implementation, or project management, including ownership of an initiative through rollout, adoption, and measured outcome.
Preferred Experience:
Large-scale sales, service, customer experience, organizational initiatives across a distributed organization.
Project management, change management, or facilitation certification.
About USAmeriBancorp
Valley National Bancorp, doing business as Valley Bank, is a regional bank holding company headquartered in Wayne, New Jersey with approximately $42 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 230 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, and Queens, as well as Long Island, Florida, and Alabama. Valley Bank holds approximately $29 billion in assets.
,Valley Bank is one of the largest commercial banks headquartered in New Jersey.
