Bachelor's degree in computer science, engineering or information systems; relevant experience may substitute.
3+ years in a pre-sales engineering role within AV/IT or similar fields.
Expertise in designing AV/IT systems for control rooms, covering video processing and IP networking.
Experience in streaming media services deployment and complex LAN/WAN designs.
Knowledge of network security standards for both government and commercial sectors.
Skill in troubleshooting video processors and streaming solutions, with familiarity in video compression technologies.
Ability to interpret and create technical design documents and network architecture diagrams.
Responsibilities
Own the technical design of proposed solutions for partners and customers.
Demonstrate and explain products to both decision-makers and technical personnel.
Support Account Executives in managing assigned accounts and territories.
Assist with project management for complex pre-sales engagements.
Provide pre-sales technical support to partners and customers.
Stay updated on industry trends and competitive information.
Build long-term relationships with resellers and integrators.
Assist with setups and operations at regional trainings and tradeshows.
Provide post-sale support both on-site and remotely.
Produce technical documentation such as specifications and network diagrams.
Benefits
Opportunity to drive impactful revenue in a specialized field.
Work with cutting-edge mission-critical video technology.
Engage in a collaborative and innovative team environment.
Access to ongoing professional development and training opportunities.
Travel opportunities may enhance networking and industry exposure.
Full Job Description
About the job
Job Purpose
We are seeking a Sales Engineer specializing in Mission Critical Video solutions. The position will be responsible for driving revenue by managing the pre-sales technical process and providing technical expertise and support to the sales team and clients. This role involves designing, specifying, and supporting mission-critical systems tailored for streaming media workflows operations centers. The ideal candidate will have a strong technical background in Systems Engineering, Network Engineering or AV/IT, preferably with experience in control room environments, excellent communication skills, and the ability to translate complex technical concepts into solutions that meet customer needs.
RESPONSIBILITES:
Own the technical design of Company solutions proposed to partners and customers.
Become a Company technical evangelist, capable of demonstrating and explaining our products to both high-level decision makers and "deep dive" technical personnel.
Assist Account Executives with overall account management within assigned accounts & territories
Assist sales account managers with project management for complex presales engagements.
Provide pre-sales technical/architectural support to partners and customers.
Remain knowledgeable and current with industry trends and technical developments that affect target markets, including competitive information.
Establish long-term relationships with resellers and integrators.
Attend and assist with the setup and operation of technical systems at regional training and tradeshows.
Provide support on-site and remote post-sale support when necessary.
Produce technical documentation including but not limited to, specifications, drawings, network diagrams and cost estimates
Comfortable with domestic travel, including occasional international travel when necessary.
SKILLS AND QUALIFICATIONS
Bachelors degree or higher in computer science, engineering or information systems (relevant experience in the military or industry can substitute for a degree)
Minimum of 3+ years in a pre-sales engineering role in the AV/IT space or similar discipline.
Experience in designing and implementing AV/IT systems for control rooms and operation centers, including video processing, video wall software, IP video, encoding and decoding technologies and advanced IP networks.
Experience with the design and deployment of streaming media services across complex LAN/WAN topologies.
Experience with network and computing security standards and best practices in government and commercial applications.
Experience with the design and deployment of audio-visual systems and components that complement Company solutions.
Some combination of experience in designing or managing of the following:
Linux or Mac OSX server infrastructures
Microsoft Windows Server and Active Directory infrastructures
Local and wide area networks (routing/switching, wireless LAN, firewall security).
Experience troubleshooting video processors, network media streaming solutions and multicast video distribution.
Familiarity with video compression technologies and real-time media transport protocols, such as MPEG-2 and MPEG-4/H.264, HEVC, RTP, MPEG2-TS, RTMP, HLS and MPEG-DASH.
Ability to interpret and / or produce design documents including but not limited to specifications, single-line diagrams and network architecture diagrams
Understanding of web development or scripting languages such as Python, JavaScript, or various command shells,
HIGHLY DESIREABLE:
Relevant certifications such as CompTIA Security+, CTS-D, CTS-I, CCNA, CCDP or equivalent.
Identity and access management experience with authentication, authorization, and access control mechanisms.
