5-7 years of experience in change management, particularly in large-scale enterprise initiatives
Proven ability to develop and implement change strategies in multi-stakeholder environments
Strong communication skills, with experience crafting materials for diverse audiences, including executives
Experience conducting workshops and training sessions
Familiarity with change management methodologies and best practices
Ability to create multi-year change roadmaps aligned with organizational goals
Experience in stakeholder engagement and building consensus across various levels of an organization
Responsibilities
Provide consultative advice and coaching on change management principles and methodologies
Support leaders and teams in understanding and managing the impact of change
Collaborate with project managers and other key roles to integrate change practices
Develop and implement comprehensive change management strategies and communication plans
Lead stakeholder management and engagement strategies to facilitate change adoption
Ensure alignment of change activities with stakeholders to address barriers
Conduct change readiness assessments and present findings to inform strategy
Benefits
Opportunities for professional development and training
Collaborative work environment with diverse teams
Engagement in meaningful change initiatives that impact the organization
Access to resources and tools for effective change management
Potential for career advancement within the organization
Full Job Description
Job Description Responsibilities:
Work with organizations, by providing expertise, consultative advice, guidance and coaching, to build knowledge and expertise of change management principles, methodologies, and tools
Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions
Partner and work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants and leadership to integrate change practices at all levels of the organization
Develop and implement change management strategies, plans and framework Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management throughout the lifecycle of the project
Leads stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies
Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation
Ensure that clients/partners and stakeholders are actively engaged in the change, consulted with and communicated to Be able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization
Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns
Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy
Administer measurement systems to track adoption, utilization, and proficiency of individual changes
Develops an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices
General Skills:
Experience and knowledge of change management industry standards, best practices, methodologies and tools
Experience in development of training, communication, and change management strategies and plans
Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
Strong conflict management, interpersonal and communication skills (written and verbal)
Experience with project management fundamentals and understanding of the lifecycle of a project
Excellent active listening skills Strong analytical and decision-making abilities
Strong presentation and group facilitation skills
Desirable Skills:
Experience identifying and assessing change impacts to the organization's business processes and technology solutions to drive business and people adoption
Experience leading medium to large transformational change projects
Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives
Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change
Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship and/or other resistance management activities
Experience defining and measuring success metrics and monitor change progress to track adoption, utilization and proficiency related to changes
Experience managing the change management process, and applying change management best practices to support the project or initiative
Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation
Ability to influence others, at all levels within the organization, and move towards a common goal
Requirements
Experience and Skill Set Requirements:
Must Haves:
Demonstratedexperience in leading large scale enterprise-level (multi-ministry) changeinitiatives.
Abilityto develop and implement change strategies in multi-stakeholderenvironments, aligned with enterprise IT goals.
Abilityto create and execute multi-year change roadmaps for the businessstakeholders
Experiencedeveloping communication plans and craft clear, compelling materials(e.g., decks, newsletters, FAQs) for diverse audience, includingexecutive-level communications, able to present complex ideas clearly andpersuasively.
Experienceconducting workshops, briefings, and training sessions
Skill Set Requirements:
Change Management Strategy & Execution:
Demonstrated experience in leading large-scale enterprise-level (multi-ministry) change initiatives.
Demonstrated ability to develop and implement change management strategies supporting digital transformation, e.g., enterprise platform onboarding projects.
Experience conducting stakeholder impact assessments and readiness evaluations
Proven success in driving adoption and minimizing resistance in complex environments
Ability to create and execute multi-year change roadmaps
Stakeholder Engagement & Communication:
Strong facilitation and interpersonal skills
Experience developing communication plans and materials for diverse audiences
Ability to build trust and consensus across technical and non-technical stakeholders
Experience conducting workshops, briefings, and training sessions
Experience in developing and maintaining effective partnerships with leaders and stakeholders, gather organizational information, and provide strategic advice and co-ordination.
Governance, Performance Measures and OPS Context:
Experience supporting complex multi-organizational governance processes and executive approvals
Ability to align change initiatives with enterprise architecture and strategic priorities.
Experience developing KPIs and metrics to assess change effectiveness
Ability to conduct post-implementation reviews and lessons learned for continuous improvement
Familiarity with Ontario Public Service (OPS) or similar government environments, including understanding of regulatory compliance service delivery contexts.
