Amazon

Ring CS - Salesforce Developer, Ring/Blink CS Technology Enablement

Amazon • $129K — $174K *
Hawthorne, CA 90250In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years experience in Salesforce development
  • Expert proficiency in Apex and Lightning components
  • Strong experience with Service Cloud customization
  • Knowledge of Data Cloud architecture and customer data platforms
  • Experience with Salesforce Voice technologies and telephony integrations
  • Deep understanding of Salesforce security model and data governance
  • Experience with CI/CD tools in Salesforce environment

Responsibilities

  • Own the technical design and implementation of complex Salesforce features
  • Architect scalable Salesforce solutions integrating with AWS AI technologies
  • Drive improvements in Salesforce development processes and deployment
  • Design and implement integrations between Salesforce and external systems
  • Ensure high-quality code through testing strategies and code reviews
  • Collaborate with cross-functional teams to translate business needs into technical solutions
  • Lead technical discussions for Salesforce implementations

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Access to mental health support and employee assistance programs
  • Flexible spending accounts and reimbursement for adoption/surrogacy
  • Stock options including RSUs
Full Job Description
The Ring and Blink Customer Service Engineering Services team serves thousands of internal customers who help support millions of customers every year across multiple integrated platforms. The team is working on large-scale implementations of selected AI initiatives which are expected to reduce support call handle times, improve agent efficiency, and provide targeted and timely support to customers. This new Salesforce Developer role is crucial for delivering on AI initiatives for stakeholders and customers offering a chance for the right candidate to make a large impact.

This position will focus on designing and implementing sophisticated Salesforce solutions within our AI initiatives, including custom Apex development, Lightning components, Agentforce implementations, and Salesforce integrations with AWS AI services. You will lead technical design decisions and architect scalable Salesforce solutions leveraging Service Cloud, Data Cloud, and Voice technologies that support our business objectives of improving customer service efficiency through AI-powered automation.

Key job responsibilities

* Own the technical design and implementation of complex Salesforce features within AI initiatives

* Architect and build scalable Salesforce solutions integrating with AWS services and AI technologies

* Lead Salesforce platform optimization for performance, scalability, and maintainability

* Drive improvements in Salesforce development processes, deployment pipelines, and governance

* Design and implement robust APIs and integrations between Salesforce and external systems

* Ensure high-quality code through comprehensive testing strategies and code reviews

* Collaborate with cross-functional teams to translate business requirements into technical solutions

* Lead technical discussions and architecture reviews for Salesforce implementations

A day in the life

* Design and build advanced Salesforce customizations for AI-powered customer service platforms

* Architect Salesforce integrations with AWS AI/ML services and external systems

* Lead development of custom Lightning components and Apex solutions for support automation

* Implement Agentforce Voice solutions and conversational AI workflows

* Build and optimize Data Cloud implementations for unified customer data management

* Configure and customize Service Cloud features for enhanced agent productivity

* Implement Einstein AI features and custom AI integrations within Salesforce

* Design data models and workflows that efficiently handle high-volume customer cases

* Mentor junior developers and drive Salesforce best practices across the team

About the team

The Ring and Blink CS Tech team owns and manages the customer support technology stack to provide and empower Ring's & Blink's customer support associates to deliver exceptional service to our Neighbors (customers). Our vision is to be customer-inspired and technology-enabled to propel customer service towards new horizons, transforming it into a scalable, secure, enterprise-grade infrastructure powered by AI and automation. We're evolving from reactive customer service to proactive, AI-enhanced support experiences. We are committed to delivering neighbor and associate experiences that are unparalleled, simplifying and streamlining business processes with intuitive interfaces via out-of-the-box, low-code, and innovative AI solutions. We focus on providing a seamless and effortless experience that revolutionizes customer service and boosts productivity.

BASIC QUALIFICATIONS

- Experience in automating, deploying, and supporting large-scale infrastructure

- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust

- Experience with Linux/Unix

- Experience with CI/CD pipelines build processes

- * 3+ years of professional Salesforce development experience

- * Expert-level proficiency in Apex, SOQL/SOSL, Lightning Web Components, and Aura Components

- * Strong experience with Salesforce Service Cloud configuration, customization, and optimization

- * Experience with Salesforce Voice technologies and telephony integrations

- * Knowledge of Data Cloud architecture, data modeling, and customer data platform concepts

- * Strong experience with Salesforce APIs (REST, SOAP, Bulk, Streaming)

- * Demonstrated experience designing and implementing large-scale Salesforce solutions

- * Experience with Salesforce integrations and middleware platforms

- * Knowledge of Salesforce security model, sharing rules, and data governance

- * Experience with Salesforce DevOps tools (Salesforce CLI, VS Code, Git-based deployments)

PREFERRED QUALIFICATIONS

- Experience with distributed systems at scale

- * Salesforce Platform Developer II certification or equivalent advanced certifications

- * Experience with Agentforce and conversational AI implementations

- * Advanced Data Cloud experience including data streaming, calculated insights, and identity resolution

- * Deep Service Cloud expertise including Omni-Channel, Case Management, and Knowledge Management

- * Experience with Salesforce Voice and telephony platform integrations (CTI, SIP, Service cloud voice.)

- * Experience with Einstein AI features, Flow, Process Builder, and advanced automation

- * Experience integrating Salesforce with AWS services (Lambda, API Gateway, S3, etc.)

- * Knowledge of Generative AI technologies and their integration with Salesforce

- * Familiarity with customer service workflows and support automation

- * Experience with Salesforce Communities, Experience Cloud, or Lightning Platform

- * Strong experience with CI/CD practices in Salesforce environment

- * Knowledge of Salesforce metadata management and release management

- * Experience with Salesforce performance optimization and large data volumes

- * Understanding of real-time data processing and streaming architectures

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 129,200.00 - 174,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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