Position Overview: The
Revenue Operations Specialist will support Diligent's global revenue operations function by managing product catalog data, SKU governance, and Deal Desk processes. Working closely with Sales, Customer Success, Finance, Legal, and a high-performing global Deal Desk team, this role will ensure products, pricing, quotes, and commercial data are accurately maintained across Salesforce and related systems. The successful candidate will help drive operational excellence, improve quote-to-cash efficiency, and support scalable growth through strong data governance, cross-functional collaboration, and process optimization.
Key Responsibilities - Transform marketing materials and business inputs into standardized product catalog structures
- Support the creation, maintenance, and governance of SKU files to ensure accuracy and consistency
- Assist in gathering and documenting SKU requirements from business cases and product initiatives
- Partner with cross-functional teams to align catalog structure with pricing, packaging, and revenue strategy
- Enable seamless integration of the product code catalog into backend systems (e.g., ERP, billing, CRM)
- Ensure data accuracy, consistency, and alignment across all platforms
- Support system updates and enhancements related to product catalog and SKU structures
- Assist with the integration of acquired companies into existing product catalog and SKU frameworks
- Standardize and map legacy product structures into the company's catalog model
- Collaborate with stakeholders to ensure smooth transition and minimal revenue disruption
- Support Revenue Operations testing processes for new SKU and product launches
- Validate catalog setup and system readiness prior to go-live
- Troubleshoot issues and ensure successful deployment
- Support the Revenue Operations Manager in managing SKU workflows and request queues
- Help prioritize incoming requests and ensure timely processing
- Maintain documentation and process clarity for ongoing RevOps operations
Required Experience/Skills- Bachelor's degree in Accounting, Finance, Business, or related field
- 5-7 years of experience in Revenue Operations, Accounting Operations, or Product Operations
- Strong attention to detail and data accuracy
- Experience working with product catalogs, SKUs, or pricing structures preferred
- Familiarity with ERP, CRM, or billing systems (e.g., NetSuite, Salesforce) is a plus
- Strong organizational and cross-functional collaboration skills
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to
work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
