About the role
The Prime Video & Studios Research Services team is looking for a Research Operations Manager to join our operations team supporting customer-focused primary research across global markets. You'll be part of the engine that makes research happen, owning the technical execution of surveys from programming through to deployment, managing panel operations, and helping build AI-powered tools that automate our reporting workflows.
You will partner closely with Consumer Insights researchers, Data Science, and cross-functional stakeholders to ensure research is fielded on time, to spec, and at the highest quality. This is a hands-on role for someone who thrives on operational excellence, has a passion for research methodology, and wants to be at the intersection of research and technology.
Key job responsibilities
In this role you will:
- Own end-to-end survey operations: programming, sampling, deployment, quality assurance, and data processing and delivery
- Lead panel activities across global markets, including recruitment, maintenance, and engagement
- Maintain project timelines, troubleshoot issues, and monitor field progress to keep studies on track
- Enhance operational processes, documentation, and templates through workflows and automations
- Leverage AI-powered tools and automation to improve research reporting and operational efficiency
BASIC QUALIFICATIONS
- Bachelor's degree in a relevant field or equivalent work experience
- 3+ years of project management experience in a research field, including defining scope and timelines, managing stakeholder communication, and coordinating cross-functional teams
- 2+ years leading quantitative research projects in marketing, entertainment, or related fields
- Hands-on experience with survey platforms (Qualtrics, Alchemer)
- Proficiency across research operations: survey programming, recruitment, sampling, quotas, data cleaning, and analysis
- Experience managing and analyzing large data sets with tools such as Tableau, SPSS, or Python
PREFERRED QUALIFICATIONS
- Experience on the research vendor side or within the research group of a media company
- Knowledge of television and media research methodologies (e.g. concept testing, benchmarking, awareness tracking, trailer testing)
- Experience with panel management at a global scale
- Working knowledge of APIs, AI tools, and automation
- Proficiency in an additional language is a plus (Spanish, Portuguese, Italian, French, German, Japanese, Swedish, or Dutch)
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Culver City - 78,800.00 - 137,900.00 USD annually