Amazon

Research Operations Manager , Research Services

Amazon$78K — $137K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field or equivalent experience
  • 3+ years project management experience in research
  • 2+ years of leading quantitative research projects
  • Hands-on experience with survey platforms like Qualtrics
  • Proficiency in research operations: survey programming, recruitment, and analysis
  • Experience managing and analyzing large data sets with tools like Tableau or Python

Responsibilities

  • Own end-to-end survey operations from programming to deployment
  • Lead global panel activities including recruitment and engagement
  • Maintain project timelines and troubleshoot issues
  • Enhance operational processes and documentation through automation
  • Leverage AI tools to improve research efficiency

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Flexible Spending Accounts for medical expenses
  • Adoption and Surrogacy reimbursement coverage
Full Job Description
About the role

The Prime Video & Studios Research Services team is looking for a Research Operations Manager to join our operations team supporting customer-focused primary research across global markets. You'll be part of the engine that makes research happen, owning the technical execution of surveys from programming through to deployment, managing panel operations, and helping build AI-powered tools that automate our reporting workflows.

You will partner closely with Consumer Insights researchers, Data Science, and cross-functional stakeholders to ensure research is fielded on time, to spec, and at the highest quality. This is a hands-on role for someone who thrives on operational excellence, has a passion for research methodology, and wants to be at the intersection of research and technology.

Key job responsibilities

In this role you will:

- Own end-to-end survey operations: programming, sampling, deployment, quality assurance, and data processing and delivery

- Lead panel activities across global markets, including recruitment, maintenance, and engagement

- Maintain project timelines, troubleshoot issues, and monitor field progress to keep studies on track

- Enhance operational processes, documentation, and templates through workflows and automations

- Leverage AI-powered tools and automation to improve research reporting and operational efficiency

BASIC QUALIFICATIONS

- Bachelor's degree in a relevant field or equivalent work experience

- 3+ years of project management experience in a research field, including defining scope and timelines, managing stakeholder communication, and coordinating cross-functional teams

- 2+ years leading quantitative research projects in marketing, entertainment, or related fields

- Hands-on experience with survey platforms (Qualtrics, Alchemer)

- Proficiency across research operations: survey programming, recruitment, sampling, quotas, data cleaning, and analysis

- Experience managing and analyzing large data sets with tools such as Tableau, SPSS, or Python

PREFERRED QUALIFICATIONS

- Experience on the research vendor side or within the research group of a media company

- Knowledge of television and media research methodologies (e.g. concept testing, benchmarking, awareness tracking, trailer testing)

- Experience with panel management at a global scale

- Working knowledge of APIs, AI tools, and automation

- Proficiency in an additional language is a plus (Spanish, Portuguese, Italian, French, German, Japanese, Swedish, or Dutch)

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 78,800.00 - 137,900.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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