Two-year degree in Biomed or equivalent experience (military or related)
CBET certification preferred
10+ years in service and maintenance of medical equipment
3+ years in service management
Exceptional organizational and communication skills
Responsibilities
Support Site Managers on operational best practices
Conduct 1:1 coaching sessions with management team
Align asset management strategy with customer business objectives
Build and maintain financial budget for asset management operations
Establish site-level goals aligning with regional targets
Generate comprehensive performance reports
Execute process improvement and cost-cutting strategies
Benefits
Ongoing training and professional development opportunities
Promotional and mentorship programs
Supportive work environment
Opportunities to make a significant impact in healthcare
Work collaboratively in a nationwide company environment
Full Job Description
Summary:
Regional Operations Director will lead to each hospital facility across their region. This role will oversee the Site Managers and their Biomedical Engineering Teams. A key focus is to organize the workflow to provide efficient customer service and establish performance improvement objectives that increase quality equipment performance. This role is also the main point of contact with customer stakeholders.
What you will do:
Support the Site Managers on operational best practices: plan and distribute the preventative maintenance agenda for the Biomedical Technician team
Meet consistently with the management team in a 1:1 setting to provide coaching and guidance
Partner with customer stakeholders to make sure Renovo's asset management strategy aligns with the business objectives of the customer site
Build and maintain a financial budget for asset management operations for each customer facility
Collaborate with Renovo's operational leadership teammates to establish site-level goals that are consistent with regional performance targets
Generate reports: performance metrics, preventative maintenance tracking, inventory, KPIs, financial data, team utilization, etc.
Determine and execute process improvement initiatives and cost cutting strategies
Partner with the site team to perform root cause analysis and create long-term solutions for any issues related to:
Equipment down-time
Parts availability
Shipping methods and inventory
Department communication
Ensure the Biomed Team follows all shop rules and guidelines which include utilizing the call log, filing all service reports, filing, and documenting all rental equipment, and filing all engineering work orders in the CMMS - RenovoLive
Attend Safety Committee and Environmental Care meetings and be prepared to present at Biomed Quarterly Review meetings. Ensure audit readiness for Joint Commission visits
Administrative tasks: Approve PTO, expenses, timecards, new job request forms for the TA team, internal promotions, corrective action planning (as needed), etc.
Performs other duties as assigned
Education/Special Training:
Requires a two-year degree in Biomed or equivalent training and/or experience (e.g., military, or other related experience)
CBET preferred
10+ years of experience in the service and maintenance of medical equipment
3+ years of service management experience
Exceptional organizational skills required
Excellent written and verbal communication skills required
Required Competencies:
Accountability - takes ownership of assigned work and responsibilities, follows through, and closes the loop
Communication - clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
Financial Acumen - Considers financial impact of all decisions
Integrity - Can admit mistakes, is direct and truthful
Customer Service - demonstrates a "customer-first" mentality, focused on meeting the needs of customers and captures feedback to make improvements
Priority Setting - Prioritizes assigned schedules and workload
Team Building - Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
Regulatory - knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies
Giving Feedback - Provides constructive feedback towards department goals and activities, helps to foster growth within the team
Required Work Hours:
Forty hours per week during daytime and evening hours. Scheduled work hours may change
Overtime may be required or permitted with prior approval.
Reporting and Management Responsibilities:
The Account Operations Director reports to the VP of Operations (Midwest Region)
This position manage the team of Site Ops Leaders at each facility as well as their teams of BMETs/Imaging Engineers
Classification:
FLSA: Exempt
Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.
About Renovo
Renovo is an automotive technology company that develops software platforms for autonomous vehicles. The company's platform, AWare, provides a range of features, including sensor fusion, perception, and decision-making, to enable autonomous driving. Renovo also offers a data management platform, Insight, that allows customers to collect, store, and analyze data from autonomous vehicles. The company was founded in 2010 and is headquartered in Redwood City, California.
