5-7 years of experience in commercial restoration services required
Strong communication skills with a customer service focus
Proven leadership and team-building abilities
Detail-oriented with strong organizational skills
Must have IICRC Certification
Xactimate experience is a must
Valid Driver's License required, with willingness to travel 75%.
Responsibilities
Manage operational functions of commercial fire and water restoration
Demonstrate expertise in restoration services like mold remediation
Oversee scheduling, resources, and project timelines
Ensure high standards of productivity and client satisfaction
Resolve customer complaints and enhance brand reputation
Supervise safety and health compliance on job sites
Manage inventory for equipment and facility maintenance.
Benefits
Flexible working conditions
Monthly vehicle allowance and fuel card
Opportunities for professional growth and development
Full Job Description
Ideal candidate will be managing the operational functions of a commercial fire and water clean-up and restoration in California. This position requires someone dependable, professional, customer service oriented and has great communication skills. Experience in the commercial field is required.
Primary Responsibilities:
Demonstrating sound knowledge in commercial restoration services such as fire, water, mold remediation and flood restoration
Execute and oversee projects in a completed and established time frame, scheduling of jobs, resources, and manage crews.
Experience servicing commercial properties
Ensures productivity and coordination of all staff to meet division goals for quality, profitable operations, and client satisfaction.
Guarantee customer's satisfaction in all areas of restoration services performed and provides exceptional Client Services to efficiently resolve all customer complaints.
Managing Customer and client satisfaction and representing and improving brand operations
Overseeing all aspects of safety and health requirements and daily production management.
Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
Maintaining inventory for equipment, vehicles and facilities related maintenance.
Ensure clear communication with entire staff, ability to manage relationships.
Position Requirements:
Focus on personal development, team building, and leadership skills is essential.
Attention to detail, aptitude for multitasking and calm under pressure.
Awareness and respect for safety, using care are caution with teammates and customers.
Strength with multitasking and handling deadlines, organizational and leadership skills.
Ability to learn quickly and flexible with change and professional challenges.
Xactimate experience is required.
IICRC Certification is required.
Must have current/valid Driver's License.
Must be willing to travel 75%
Compensation:
Base salary between $110,000 - $140,000
Commission of net profit on mitigation jobs managed and completed
