8+ years of progressive operations or business leadership experience, preferably in field services or technical services.
Proven track record of growing revenue and profitability with direct ownership of a $20M+ P&L.
5+ years of people leadership experience, including managing teams across multiple locations.
Strong financial and commercial judgment with the ability to translate strategy into actionable plans.
Ability to develop leaders and build effective relationships with customers and cross-functional partners.
Strong analytical, communication, presentation, and negotiation skills; proficiency in Microsoft Office and performance management systems.
Bachelor's degree in Business Administration, Finance, Operations Management, or related field; graduate degree preferred.
Responsibilities
Own and manage the region's $20M+ P&L, achieving revenue and profit targets.
Build and execute the regional operating plan, aligning staffing and investments with growth priorities.
Identify performance gaps using financial and operational data, and present actionable recommendations to leadership.
Partner with Sales to expand customer relationships and oversee pricing and contracts for profitable growth.
Direct field service delivery, ensuring safety and timely service while resolving significant customer issues.
Improve technician utilization and coordinate resources for large projects and changing demand.
Collaborate with technical leaders on training and compliance to standardize effective workflows across the region.
Build and coach a strong management team, setting expectations and developing future leaders.
Partner with HR on workforce planning and employee engagement initiatives.
Oversee regional facilities and capital requests, ensuring timely billing and collections.
Benefits
Training and ongoing development opportunities.
Comprehensive medical, dental, and vision coverage.
401(k) with company match.
Life insurance plus short- and long-term disability coverage.
Generous PTO and 10 company-paid holidays.
Full Job Description
How You'll Shape Our Success
Lead a regional field service business with $20 million or more in annual revenue and full profit and loss (P&L) ownership. You'll set the regional strategy, deliver profitable growth, and develop leaders who can scale the business while maintaining the safety, quality, and customer service our customers rely on.
Your Day to Day Environment
This full-time role is based onsite in our Raleigh, North Carolina office. You'll lead operations across assigned locations and partner with the General Manager, regional leaders, Sales, Finance, Human Resources, and technical teams to turn business priorities into results.
What You'll Take Ownership Of
Own and successfully manage the region's $20M+ P&L, delivering revenue, gross profit, operating profit, and expense targets.
Build and execute the regional operating plan, budget, and forecasts; align staffing, capacity, and investments with growth priorities.
Use financial and operational data to identify performance gaps, improve margins, and hold leaders accountable for corrective actions. Present results, risks, and recommendations to the General Manager.
Partner with Sales to expand customer relationships and identify new opportunities. Oversee pricing, contracts, and proposals within company guidelines to support profitable growth.
Direct field service delivery across assigned locations, ensuring safe, accurate, and timely testing, certification, and related services. Resolve significant customer issues and protect retention.
Improve technician utilization, revenue per technician, scheduling, and on-time delivery. Coordinate resources across offices for large projects and changing demand.
Partner with technical and quality leaders on training, certifications, compliance, and reducing rework. Standardize effective workflows across the region.
Build and coach a strong management team. Set expectations, provide performance feedback, and develop succession plans and future leaders.
Partner with HR and Talent Acquisition on workforce planning, hiring, retention, and employee engagement.
Oversee regional facilities, fleet, equipment, and capital requests. Partner with Finance on billing timeliness, collections, and working capital.
Lead regional execution of company initiatives and continuous improvement efforts; perform other duties as assigned.
Perks, Pay, and Benefits
The base salary range for this full-time role is $130,000 - $190,000 annually, with a 15% target bonus for meeting or exceeding performance goals, and equity.
Our ranges are set by role, level, and location. Within that range, your pay will reflect your skills, experience, and education or training. Your recruiter can discuss compensation details during the hiring process.
Training and ongoing development opportunities.
Comprehensive medical, dental, and vision coverage.
401(k) with company match.
Life insurance plus short- and long-term disability coverage.
Generous PTO and 10 company-paid holidays.
Your Journey With Us
Recruiter screen.
Interview with the Hiring Manager
Business case study and presentation
Conditional offer.
Background check and MVR review, as applicable.
Start your career with TSS.
What You'll Bring
8+ years of progressive operations or business leadership experience, preferably in field services, technical services, or a related service business.
A proven track record of growing revenue and profitability in a field services business, with direct ownership of a $20M+ P&L and demonstrated success in budgeting, forecasting, and margin improvement.
5+ years of people leadership experience, including leading managers and developing teams across multiple locations.
Strong financial and commercial judgment, with the ability to translate strategy into practical operating plans and measurable results.
The ability to develop leaders, hold teams accountable, and build effective relationships with customers and cross-functional partners.
Strong analytical, communication, presentation, and negotiation skills; proficiency with Microsoft Office and business systems used to manage performance.
A bachelor's degree in Business Administration, Finance, Operations Management, or a related field; a graduate degree is preferred. A combination of education, training, and related experience may meet requirements.
