The Smart Building & Smart Power Regional Channel Representative manages the operational and partner-facing side of channel business. This role handles channel operations, inventory management, partner enablement, and logistics - allowing Regional Sales Managers and Sales Representatives to concentrate on what they do best: building relationships with end users, electrical contractors, and developing project opportunities. By owning the day-to-day channel responsibilities, the Channel Representative ensures consistent, professional partner experiences while the sales team drives revenue through strategic customer engagement.
The work model for the role is: Hybrid
This role is contributing to the ELSP/SB Business Unit in the Central Region.
This role reports to the: Central Region Sales Manager
You will be mainly accountable for:- Maintain channel operational excellence by managing pricing programs, processing stock returns and defective equipment claims, and ensuring accurate channel administration.
- Manage partner operational escalations and coordinate resolution of order, service, and process-related issues with internal stakeholders and distribution partners.
- Support inventory management by working with distribution partners to maintain agreed stocking levels and monitoring stock health, including slow-moving and excess inventory.
- Identify and support inventory growth opportunities through new stocking programs and collaboration with channel partners.
- Coordinate channel partner training and onboarding, ensuring participation in ABB training programs, Empower portal access, and alignment with ABB processes and service expectations.
- Communicate product and program updates to channel partners, including new product launches, process changes, and end-of-life notifications.
- Maintain and manage channel sales support tools and assets, including ABB demonstration equipment, marketing materials, and partner-facing resources.
- Plan and coordinate channel engagement activities, including trade shows, counter days, product launches, promotional campaigns, and other partner events.
- Support Channel Quarterly Business Reviews (QBRs) by coordinating review activities, preparing materials, and partnering with Regional Sales Managers.
- Track and report channel performance metrics, including sell-through rates, inventory turns, stock health, and partner performance, while providing market and competitive insights to support business decision-making.
Qualifications for the role:- 8 years of experience in channel management, sales operations, inside sales, or distribution, preferably within the electrical or industrial sector.
- Strong organizational, administrative, and communication skills, with the ability to effectively collaborate with distributor partners and cross-functional teams.
- Experience managing pricing programs, SPAs, order management processes, and channel operations.
- Proficiency with CRM systems and Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
- Self-motivated and detail-oriented professional capable of managing multiple priorities in a fast-paced environment; post-secondary education in Business, Electrical Technology, or a related field is an asset.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $90,000 and $120,000 annually and is bonus eligible.
