5+ years in Business Management overseeing multiple sites
3+ years leading managers across locations
2+ years in profit and loss responsibility
State fire alarm license required; NICET Level III/IV preferred
OSHA 30 certification required within 6 months of hire
Strong financial acumen and job cost analysis skills
Responsibilities
Oversee fire alarm and special hazards operations across multiple sites
Lead and develop local operations managers, including hiring and performance reviews
Develop and execute a long-term regional strategy for growth
Monitor and report on revenue, gross margin, and productivity metrics
Own the annual regional budget and hold sites accountable to it
Ensure accurate billing and support accounts receivable collections
Drive safety initiatives and ensure compliance across all sites
Benefits
Travel allowance for site visits
Opportunities for professional development and training
Support for NICET and state licensing advancement
Comprehensive safety program and training
Collaborative work environment with regional teams
Full Job Description
REGIONAL ALARM OPERATIONS MANAGER
JOB DESCRIPTION
Reports To: Director of Fire Alarms
Direct Reports: Local Operations Managers at each site in the region
Travel: 30 to 40%, including overnight travel
Job Responsibilities include but are not limited to:
Oversee all fire alarm and special hazards construction and remodel operations across multiple sites within the assigned region
Lead, develop, and hold accountable the local operations managers at each site, with authority to hire, conduct performance reviews, take corrective action, and terminate
Develop and execute a long-term regional strategy, including job pursuit, market and customer targeting, team skillsets, training and coaching needs, and recruiting
Allocate labor, equipment, and resources across sites based on workload and priorities
Monitor, consolidate, and report on revenue, gross margin, backlog, and productivity metrics for each site and for the region as a whole
Own the annual regional budget and forecast, and hold each site accountable to plan
Oversee job performance at every site, including WIP, percent complete, margin fade, and budget vs. actual; educate local managers on job financials and ask the tough questions when jobs drift
Ensure accurate and timely pay applications, retainage tracking, and billing, and support AR collections
Ensure contract and scope review is completed before job setup
Develop, implement, and continuously improve standardized operating processes across all sites in the region
Assist in refining company policies, workflows, SOPs, and related KPIs
Drive the growth of the fire alarm and special hazards/suppression business throughout the region
Oversee project lifecycle controls at all sites: turnover, submittals, permitting and AHJ approval, acceptance testing, Record of Completion, as-builts, and closeout
Ensure a complete closeout handoff to service team management, including warranty, initial inspection, and service agreement conversion
Oversee audits and the work instruction improvement process at all sites to ensure integrity, relevance, and consistency
Coordinate installation for Premier Accounts across sites to ensure that customer needs are consistently met
Keep site company licenses and individual licenses current at every site in the region
Work with regional sales teams to develop, augment, and update the pricing program for construction sales
Partner with the Director of Fire Alarms to prepare regional construction and resource analyses
Identify and implement technology and process improvements across sites to increase regional productivity and profitability
Lead the regional safety program: ensure regular job site safety audits and weekly toolbox talks at every site, deliver risk assessment training to all construction employees, provide a safe working environment, and enforce compliance with all company safety practices
Perform other duties as assigned by the Director of Fire Alarms or executive management
Expectations:
Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
Safety First
Start each meeting with a Safety Topic
Complete Monthly Jobsite Visits/Observations at Each Site in the Region
Hold Local Managers and Teams Accountable for All Safety Initiatives
Track Safety KPIs (TRIR, EMR) by Site and for the Region
Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance): Self, Local Managers, and Teams
Communicate effectively and professionally across all sites in the region, within the department, and with internal and external customers
Understand, Follow, and Ensure Consistent Application of HR and Safety Initiatives and Processes at All Sites
Conduct Weekly Meetings with Local Operations Managers and the Regional Team: Superintendents, Administration, Sales, Design, etc.
Review status on all jobs across the region: materials, equipment rentals, subcontractors, intercompany jobs, etc.
Assist local managers in determining jobs to be billed and monthly projections for Construction/Remodel at each site
Timely Review and Sign Off on Site and Regional Reports
Track and Ensure Profitability of Each Site and the Region as a Whole
Oversee Change Order Management Across All Sites
Promote and Track Regional Growth: stretch goal of 20%/year (Construction and Remodel site and regional goals to be discussed annually)
Support and Ensure Adherence to All Company SOPs at Every Site: Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, Closeout and Service Handoff, etc.
Ensure Inventory Control measures are in place at each site
Ensure multiple bids and leverage regional purchasing volume to optimize Material Purchasing
Manage Subcontractors across the region and ensure all subcontractor invoices are reviewed and approved prior to payment
Review Budget vs. Actual Job Costing Details by site and review findings with local managers for improvement opportunities
Maximize Labor Production and Efficiency across sites, including sharing labor between sites as needed, while maintaining quality standards
Maintain Consistent Quality Control Standards Across All Sites
Ensure Customer Satisfaction across the region and respond to Customer Satisfaction Survey feedback improvement opportunities
Reduce Turnover and Increase Retention across all sites
Maintain an Active Recruiting Pipeline for Key Roles
Training
Input and Development of Training Requirements for All Sites
Assess skillsets and build individual development and coaching plans for local managers and key team members
Commitment to Training at all levels, including development of local managers and future leaders
Support NICET and state licensing advancement across the region
