Quality Manager III
POSITION PURPOSE
The Quality Manager is responsible for all aspects of the organization’s total quality function and driving the internal, Supplier, and Customer quality processes while leading continuous improvement activities following Zurn Elkay Business System (ZEBS), Lean Six Sigma and Quality Management principles. The Quality Manager develops, monitors and advises on the performance of the quality management system in manufacturing and office environments. As a member of the Site Leadership Team, this position leads the organizations efforts and passion about pursuing zero defects and promoting the practices to achieve the best processes leading the Manufacturing, Engineering and Quality teams towards world class manufacturing, while considering the customer, associates, and use of the Zurn Elkay Business System.
ESSENTIAL JOB FUNCTIONS
- Responsible for the development, implementation, management and maintenance of the quality system and regulatory compliance
- Successful implementation of company-wide operational procedures to support quality system requirements, and world class execution.
- Drive a culture of continuous improvement establishing objectives for world class customer satisfaction using tools such as lean manufacturing, six sigma, and Zurn Elkay business system are used to ensure proper validation and approval of new products manufacturing lines and processes are used to achieve goals.
- Drive quality standards throughout organization. Create a culture of quality.
- Grow the supplier quality system for domestic and international vendors.
- Conduct quality systems audits at supplier sites.
- Improve quality performance while providing coaching and guidance in the implementation of processes and tools by working with regional Operations, Engineering, Procurement, Service, and Sales.
- Reduce Internal and External DPPM and Cost of Poor Quality (COPQ)
- Drive improving customer satisfaction levels via VOC, data analysis and CAPA.
- Lead, coordinate, and participate in Six Sigma and/or Lean activities to drive operational and transactional improvements.
- Analyzes current processes, develops tactics, metrics and scorecards, and institutes data-driven process improvements which will link Quality, Manufacturing, Engineering and Customer Service objectives and goals worldwide.
- Work in concert with Zurn NPD / VA-VE / Sourcing teams to complete PPAP requirements and improvement projects with Suppliers
- Assist in managing supplier certification process.
- Develop quality requirements and quality plans.
- Manage site Quality resources to achieve objectives.
- Identifies opportunities to reduce waste and increase efficiency across the business
- Provide expertise to ensure quality standards are recognized, understood and maintained across the company.
- Disseminate quality concepts throughout the organization, contributing to the development of a culture committed Quality and organization objectives.
EDUCATION AND EXPERIENCE
List the minimum required education, experience, certification, training, and/or technical skills to perform the job.
- BS in Manufacturing, Mechanical or Industrial Engineering required
- •6+ years of proven experience implementing and/or improving quality systems
- 2+ years of supplier quality experience; International experience a plus
- Experience leading a ISO 9001, QS9000, AS9100 or ISO/TS 16949 based Quality Management System (QMS) in a high-mix, assembly operation
- Cast metals (casting, forging or machining) and plastic molding experience a plus
- Production Part Approval Process experience
- Lean and/or Six Sigma experience; Green or Black Belt certification a plus
KNOWLEDGE, SKILLS, ABILITIES AND BEHAVIORS
List no more than 10 Knowledge, Skills, Abilities and Behaviors that contribute to an individual’s ability to perform well in the job.
- Strong leadership skills with demonstrated success simultaneously directing multiple projects in multiple locations
- Ability to lead, train, and drive change
- ASQ certified auditor, a plus
- Leadership, presentation, project management, coaching, influencing, and verbal/written communication skills
- Self motivated individual able to multi-task effectively and work in a fast-paced environment
- Computer skills including spreadsheet applications, Microsoft Access, and/or Minitab
Total Rewards and Benefits
- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
- Employee Stock Purchase Plan – purchase company stock at a discount!
**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
