Scotiabank

QA Analyst

Scotiabank$75K — $95K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Degree in computer science, IT Business/Management, or engineering discipline preferred.
  • 5+ years of experience in Quality Assurance including manual and automation testing.
  • 2+ years of experience with the ServiceNow platform.
  • Strong understanding of QA methodologies, tools, and best practices.
  • Ability to manage multiple stakeholders and conflicting priorities.
  • Excellent communication, leadership, and problem-solving skills.
  • Familiarity with banking applications and system integration.

Responsibilities

  • Design and maintain QAT test plans and quality documentation.
  • Support and guide stakeholders on QA tools and methodologies.
  • Schedule and approve project releases into the QAT environment.
  • Execute System Integration Testing (SIT) and manage defect tracking.
  • Lead and coordinate User Acceptance Testing (UAT) efforts.
  • Maintain regression and automation test suites for projects.
  • Write clear defect reports and prioritize remediation efforts.

Benefits

  • Collaborative Agile work environment.
  • Opportunity for continuous process improvement.
  • Mentorship and support for professional development.
  • Exposure to a variety of ServiceNow modules and banking applications.
  • Contributions towards compliance and governance in a banking context.
Full Job Description
Requisition ID: 254677

Contributes to the overall success of the Quality Assurance | Service Management Technology Department.

The ServiceNow QA Analyst is responsible for ensuring the quality, reliability, and performance of ServiceNow platform implementations across enterprise Service Management Technology (SMT) initiatives. This role collaborates with product owners, business analysts, developers, and operations teams to validate requirements, execute testing strategies, and support end-to-end delivery within Agile environments.

Is this role right for you? In this role, you will:

  • Design and maintain QAT test plans and quality documentation, balancing risk mitigation with optimal resource use.
  • Provide support and guidance to stakeholders on QA tools and methodologies
  • Schedule and approve project releases into the QAT environment.
  • Execute System Integration Testing (SIT) and manage defect tracking.
  • Lead and coordinate User Acceptance Testing (UAT), including resource and environment management
  • Maintain regression and automation test suites; integrate them into project testing plans as needed.
  • Obtain test evidence and UAT sign-off; coordinate release readiness and change submissions.
  • Write clear and concise defect reports and work as an empathetic advocate for the customer's quality experience. Triage and prioritize defects for remediation, with the development team


  • Testing and Release Management:
  • Assess QAT projects for release risk, including code overlap and environmental impact.
  • Evaluate test results, resolve defects with development teams, and escalate critical issues.
  • Recommend production releases based on QA outcomes and risk assessments.


  • Continuous Improvement:


  • Identify opportunities to enhance QA processes and optimize workflows.
  • Proactively apply new knowledge and recommend process improvements.
  • Contribute to ongoing project reviews and recommend enhancements


  • Collaboration & Agile Participation:


  • Actively collaborate on Agile project teams throughout the SDLC.
  • Ensure business and technical requirements are met.
  • Coordinate with Business Analysts, Scrum Masters, and external service providers.


  • Mentorship & Team Development:


  • Provide coaching, feedback, and support on team objectives and conflict resolution.
  • Share application and process expertise across the QA team.


  • Compliance & Governance:


  • Ensure adherence to Scotiabank's Values, Code of Conduct, and Global Sales Principles.
  • Maintain effective business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations.
  • Understand and apply the Bank's risk appetite and culture in daily decisions


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Strong understanding of QA methodologies, tools, and best practices.

• Experience with manual and automated testing.

• Familiarity with banking applications and system integration.
  • Ability to manage multiple stakeholders and conflicting priorities.
  • Excellent communication, leadership, and problem-solving skills.
  • Agile project experience and SDLC knowledge.


Familiarity with the following ServiceNow modules is considered an asset:
  • Incident Management, Problem Management, Change Management, Release Management
  • Service Request Management, Service Portal, Knowledge Management
  • Hardware Asset Management (HAM), Software Asset Management (SAM)
  • Configuration Management Database (CMDB), Cloud Discovery and Optimization
  • Vulnerability Management


Must have:
  • A degree in computer science, IT Business/Management, or an engineering related discipline (preferred)
  • 5+ years of experience in Quality Assurance, Including both manual and automation testing.
  • 2 Years experience with ServiceNow Platform.


Nice to have:

Certified System Administrator (CSA) certification.

Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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