Job Description

• You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
• Current work authorization for Canada is required for all openings.

What You Will Do:

We are seeking a highly motivated Robotics Process Analyst to design, develop, and support intelligent automation solutions that enhance operational efficiency, improve customer experience, and reduce business risk and costs.

In this role, you will work independently and collaboratively with stakeholders across the organization to identify automation opportunities, design scalable solutions, and deliver end-to-end robotic process automation (RPA) capabilities using Microsoft Power Automate and related technologies.

The successful candidate will be responsible for building a library of reusable automation components, developing robust integrations through APIs, maintaining existing automations, and helping drive governance and continuous improvement initiatives across the automation portfolio.

Key Responsibilities

Solution Design & Development

• Design, develop, and implement scalable, efficient, and reusable automation solutions using Microsoft Power Automate (Cloud and Desktop).
• Develop end-to-end RPA solutions by creating reusable objects, workflows, and processes.
• Establish and maintain automation development standards and reusable components to accelerate future bot development.
• Ensure solutions meet business, security, and quality requirements.

Business Process Analysis

• Partner with business stakeholders across multiple lines of business to understand current processes and identify automation opportunities.
• Facilitate process discovery and process mapping sessions.
• Analyze and document end-to-end business workflows, assessing feasibility, risks, and expected benefits of automation initiatives.
• Prepare comprehensive business and technical process documentation.

Integration & Development

• Design, develop, and test integrations using APIs and web services to support automated business processes.
• Build and maintain interfaces between enterprise applications and automation platforms.
• Ensure all solutions are developed in alignment with established development standards and best practices.

Support & Continuous Improvement

• Monitor, maintain, and enhance existing automation solutions.
• Troubleshoot and resolve incidents, defects, and performance issues in a timely manner.
• Implement process improvements and enhancements based on changing business requirements.
• Continuously identify opportunities to optimize and expand automation capabilities.

Governance & Quality Assurance

• Participate in automation governance processes, including design reviews, architecture reviews, and reusability assessments.
• Ensure automation solutions comply with organizational standards, security requirements, and best practices.
• Support documentation, testing, deployment, and change management activities.

Reporting & Performance Metrics

• Develop and maintain KPIs, dashboards, and reporting metrics for automated processes.
• Measure automation effectiveness, operational savings, and business outcomes.
• Provide regular updates and insights to leadership on automation performance and opportunities.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, or a related discipline; or equivalent work experience.

Experience

• Minimum 2+ years of experience in Robotic Process Automation (RPA).
• Experience delivering multiple end-to-end automation projects from design through deployment.
• Experience working directly with business stakeholders and managing requirements with minimal supervision.

Technical Skills

• Hands-on experience with Microsoft Power Automate Cloud and Desktop (experience with other RPA platforms is considered an asset).
• Strong programming experience with C#, Visual Basic (.NET), SQL, and relational databases.
• Experience developing and consuming APIs and web services.
• Strong understanding of software development best practices and solution architecture.
• Experience creating reusable automation frameworks and components.

Core Competencies

• Ability to identify automation and process re-engineering opportunities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to translate technical concepts into clear business value and outcomes.
• Strong stakeholder management and relationship-building capabilities.
• Ability to work independently in a fast-paced environment.

Preferred Qualifications

• Experience with Artificial Intelligence (AI), Machine Learning (ML), Optical Character Recognition (OCR), Natural Language Processing (NLP), Text Analytics, or Intelligent Document Processing solutions.
• Knowledge of Agile/Scrum methodologies and the Software Development Lifecycle (SDLC).
• Experience in process engineering, business process improvement, or business analysis.
• Knowledge of infrastructure and architecture supporting enterprise RPA platforms.
• Experience implementing automation governance and operational frameworks.
• RPA Developer certification (Microsoft, UiPath, Automation Anywhere, or equivalent).

Success Measures

The successful candidate will:

• Deliver high-quality automation solutions that improve efficiency, customer experience, and business outcomes.
• Develop reusable automation assets that accelerate future implementations.
• Build strong partnerships with business stakeholders and identify new automation opportunities.
• Maintain reliable and stable automations with minimal downtime.
• Contribute to automation governance and best practices.
• Establish meaningful KPIs and reporting that demonstrate automation value and impact.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That's why we offer a competitive compensation package designed to support your success today-and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $90,000 to $100,00 based on experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution-no employee matching required.

We're proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization-an opportunity to step into a role where your talents will make a meaningful difference.