SALARY
$84,535.02
POSITION SUMMARY
Writes and coordinates the production of public information materials for the effective communication of Authority services to customers and employees.
PRIMARY RESPONSIBILITIES
• Prepares, writes, edits, proofreads and coordinates the production of materials regarding CTA service.
• Monitors CTA's website on a daily basis to check that posted information is current. Assists in the development and monitoring of special website sections that inform the public about the progress of major CTA construction projects and other special projects to ensure the latest service changes and information is reflected.
• Manages the distribution and posting of time-sensitive customer alerts and flyers for service improvements and/or service changes on buses, rail cars, rail stations, and through online channels (website postings, etc.). Includes creating alert content/language, sketching reroute maps for designers to produce, collaborative editing with Graphics department to ensure accurate information, and map generation for alerts.
• Interacts with the Planning department, Media Relations, External Electronic Communications, Bus and Rail Operators, and other appropriate internal departments to establish uniform messages that are presented in public information materials and on the CTA website.
• Coordinates and manages the typically semi-annual updating of the CTA's bus & rail system map and other periodical cartographic publications.
• Processes all external requests for usage of the CTA's bus & rail system map and the CTA logo, as well as other printed information, for publication in maps, guidebooks, wallet cards, and other related printed matter.
• Writes and conducts research for special projects. Reports and gathers information needed to help interdepartmental coordination on planning for upcoming service changes and related information needing publication through various media.
• Files, indexes, and tracks all customer alerts produced in the department.
• Performs related duties as assigned.
MANAGEMENT RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
•CHALLENGES
• Ensuring that customer alerts are indexed and filed timely.
• To be able to accommodate the approval process for all projects, adhering to strict deadlines and fast turnaround times.
• Gaining expert knowledge of the CTA system, routes, and services to be able to produce materials that are understandable to the riding public--both expert and unfamiliar riders alike.
EDUCATION/EXPERIENCE REQUIREMENTS
• Bachelor's Degree in Communications, Public Relations or a combination of education, training and experience relating to this position.
• Two (2) years of experience in writing.
PHYSICAL REQUIREMENTS
• Occasional packing, sorting and moving printed materials weighing up to approximately 25 lbs.
• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE, SKILLS, AND ABILITIES
• Strong communication skills.
• Ability to write and express oneself in a clear, logical and comprehensive manner.
WORKING CONDITIONS
• General office conditions.
• Required to visit various CTA locations in the course of work performance.
• Subject to existing weather conditions when visiting the field
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
• Personal computer, Windows, Microsoft Office, photocopier and scanning equipment.
