8+ years as a Program/Project Manager for the Federal Government
5+ years managing large Enterprise Service Desk teams using ITIL and Agile
PMP certification required
Experience managing teams of 30+ IT professionals
Strong interpersonal, problem-solving, and time management skills
Demonstrated experience in full development life cycle and quality assurance best practices
Ability to work independently and collaboratively in cross-functional teams
Responsibilities
Lead and direct Project and Program management staff for high-quality client delivery
Act on behalf of the contract for daily operations
Supervise all contractor personnel assigned to the contract
Ensure adequate personnel for specified IT support services
Adhere to ActioNet's Quality Management System and industry best practices
Drive closure of identified risks and issues, serving as an escalation point
Implement consistent project-level reporting across teams
Collaborate with cross-functional teams for innovative, customer-focused experiences
Benefits
Hybrid work environment
Opportunity to work in a multifaceted role
Engagement with cross-functional teams
Focus on process improvements and customer satisfaction
Access to ActioNet's Quality Management System and tools
Full Job Description
Description
ActioNet has an opportunity for a Project Manager requiring a Public Trust clearance in the Washington D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the main Point of Contact (POC) for the contract's IT support services and deliverables. In this role, you will ensure cohesiveness between all Tiers, develop, and execute process improvements, and ensure high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, be self-motivated, and seek ways to improve the environment.
Salary 130-200K
Duties and Responsibilities:
Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery
Have full authority to act on behalf of the contract on all contract matters relating to the daily operation of this contract
Provide oversight and supervision of all contractor personnel assigned to this contract
Ensure adequate personnel are available to provide the IT support services as specified in the task order(s)
Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams
Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.
Strategically work together with cross-functional teams to provide innovative, customer-focused experiences
Basic Qualifications (required):
Eight (8) or more years as a Program/Project Manager for the Federal Government
Five (5) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies
PMP certification
Managed a team of over 30+ IT professionals
Good interpersonal, Problem-solving, and Time management skills
Strong management skills to manage resources and day-to-day processes
Demonstrated experience in full development life cycle development standards and best practices for quality assurance
Strong attention to detail, organizational skills, and a commitment to quality
Ability to work independently and collaboratively within cross-functional teams
Preferred:
Bachelor's degree in computer science/information systems
ITIL 4 Certification
Help Desk Institute (HDI) Certification - Support Center Manager
ServiceNow certification
About ActioNet, Inc
ActioNet, Inc. is a provider of information technology services to the federal government and commercial clients. The company offers a range of services, including software development, cybersecurity, cloud computing, and data analytics. ActioNet has been recognized for its work in the federal sector, and has received numerous awards for its performance and customer service. The company is headquartered in Rockville, Maryland, and has additional offices in Vienna, Virginia, and Honolulu, Hawaii.
