10+ years as a Program Manager for the Federal Government
6+ years managing large Enterprise Service Desk teams using ITIL and Agile
PMP certification required
Experience managing teams of 50+ IT professionals
Strong interpersonal, problem-solving, and time management skills
Demonstrated experience in full development life cycle and quality assurance best practices
Ability to work independently and collaboratively in cross-functional teams
Responsibilities
Lead and direct Project and Program management staff for high-quality client delivery
Maintain overall programmatic responsibility for the contract
Organize and manage contract operation support functions across multiple tasks
Manage senior-level client and organizational interfaces
Ensure satisfactory performance across contract task areas
Adhere to ActioNet's Quality Management System and industry best practices
Drive closure on identified risks and issues, serving as an escalation point
Implement consistent project-level reporting across teams
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
11 Paid Holidays per year
Paid Time Off (PTO)
Disability Insurance
Full Job Description
Description
ActioNet has an opportunity for a Program Manager requiring a Public Trust clearance in the Washington D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the main Point of Contact (POC) for the contract's IT support services and deliverables. In this role, you will ensure cohesiveness between all Tiers, develop, and execute process improvements, and ensure high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, be self-motivated, and seek ways to improve the environment.
Salary 130-200K
Duties and Responsibilities:
Provides leadership and direction for Project and Program management staff, providing client and project management support, leading to high-quality client delivery
Maintain overall programmatic responsibility of the contract
Organize, direct, and manage contract operation support functions involving multiple contract tasks
Maintain and manage senior-level client/organizational interface
Ensure satisfactory performance of contract task areas
Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point for issues escalated from the project teams
Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.
Strategically work together with cross-functional teams to provide innovative, customer-focused experiences
Basic Qualifications (required):
Ten (10) or more years as a Program Manager for the Federal Government
Six (6) or more years managing and leading large Enterprise Service Desk teams utilizing ITIL and Agile methodologies
PMP certification
Managed a team of over 50+ IT professionals
Good interpersonal, Problem-solving, and Time management skills
Strong management skills to manage resources and day-to-day processes
Demonstrated experience in full development life cycle development standards and best practices for quality assurance
Strong attention to detail, organizational skills, and a commitment to quality
Ability to work independently and collaboratively within cross-functional teams
Preferred:
Bachelor's degree in computer science/information systems
ITIL 4 Certification
Help Desk Institute (HDI) Certification - Support Center Manager
ServiceNow certification
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
********Direct Applicants, only. No Agencies, No third-party recruiters, please********
About ActioNet, Inc
ActioNet, Inc. is a provider of information technology services to the federal government and commercial clients. The company offers a range of services, including software development, cybersecurity, cloud computing, and data analytics. ActioNet has been recognized for its work in the federal sector, and has received numerous awards for its performance and customer service. The company is headquartered in Rockville, Maryland, and has additional offices in Vienna, Virginia, and Honolulu, Hawaii.
