Minimum five years of supervisory experience in social services, ideally in homeless services
Familiarity with DHS and OTDA regulations essential
Strong project management skills with cross-functional experience
Excellent writing and public speaking abilities
Experience working with diverse populations, including LGBTQ+ and those with mental health or substance use issues
Responsibilities
Assist in implementing homeless programs across New York and oversee assigned sites
Ensure compliance with federal, state, and local regulations
Develop and maintain consistent policies for program management and client services
Maximize bed utilization and achieve optimal occupancy rates
Collaborate with senior team members to ensure service consistency across programs
Lead the development of intra- and inter-agency collaborations
Represent URI in coalitions and committees to promote collaborative approaches
Benefits
Ongoing training for staff in risk assessment and effective case management
Supportive work environment focused on collaboration
Opportunities for professional development and leadership roles
Engagement with city and statewide initiatives
Access to resources for improving systemic responses to homelessness
Full Job Description
The Director will be responsible for working with team members and program leaders to develop and implement a vision for Urban Resource Institute's programs, ensuring the provision of quality and effective services to homeless families that reflect best practices in the field. Maintain constructive collaborative relationships with partner agencies in the public and private sector as well as funding sources and service providers.
Salary: $98,000
Location: Bronx
MAJOR DUTIES AND RESPONSIBILITIES
Responsible for assisting with implementing homeless programs in NY and maintain general oversight at assigned site(s)
Ensure compliance with all relevant federal, state and local regulations as well as agency and program policies
Develop as needed, implement and maintain consistent policies and practices regarding program management, client services and other agency protocols
Ensure entry into DHS Cares and HERO system of ongoing service provision
Maximize bed utilization and achieve optimal occupancy rates
Work with the Senior Director of Homeless Programs, other Senior Team members and program leaders to ensure consistency, collaboration and complementary services between sites and programs
Work with program leaders and evaluation staff to build and develop services that represent the best practices in working with homeless families
Provide leadership in the development of strong intra- and inter-agency collaborations to improve the systemic response to homeless families
Represent URI at city and statewide coalitions, task forces and committees to ensure the continuation of solid collaborative approaches
Play a leadership role towards achievement of organizational mission and strategic plans
Assist in the creation and monitoring of the annual homeless services program budget.
Ensure facilities are maintained at the highest level and facilitate collaboration between facilities and operations staff.
Ensure that staff receive ongoing training in assessing risks and needs, identifying and reporting child abuse and neglect, effective case management strategies and evidence-based/evidence-informed approaches, such as motivational interviewing.
Provide weekly supervision to assigned staff and ensure the provision of regular supervision of all other program staff.
Keep supervisor informed of issues which may impact program operations
SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
An advanced degree (MSW, or related field).
LMSW, LCSW
REQUIRED SKILLS AND EXPERIENCE
A minimum of five years supervisory experience in a social service capacity, preferably in the field of homeless services.
Familiarity with DHS and OTDA regulations.
Must be an intelligent and articulate individual who can relate to people at all levels of the organization and work well on teams.
Project management skills and experience, especially in projects requiring significant resources and cross-functional involvement is a must.
Must have strong writing and public speaking skills with an ability to manage and organize multiple projects in a busy, pressured work environment.
Demonstrated ability to manage crisis and proactively respond to client needs using a client centered approach
Demonstrated experience working with and sensitivity to individuals from varying sociodemographic backgrounds including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance use and/or mental health issues.
Employee must be computer-literate and must have knowledge of Microsoft Office applications.
Ability to multi-task and demonstrated time management skills
Demonstrated de-escalation skills through using a client centered approach.
SPECIFICATIONS FOR PHYSICAL REQUIREMENTS
Indoor; Outdoors; noisy; minor burns, cuts, bites or stings; standing; stooping; kneeling; walking and running; using hands on objects, tools or controls. Frequently lift and / or move up to 50 pounds. Travel between sites that are located throughout New York City. Other job characteristics- need to be exact or accurate, repeat same tasks; errors have important consequences
About Urban Resource Institute
Urban Resource Institute (URI) is a nonprofit organization that provides social services to individuals and families in New York City who are experiencing domestic violence, homelessness, and other crises. URI operates a network of shelters and supportive housing programs, as well as a range of other services, including counseling, job training, and child care. The organization was founded in 1980 and is headquartered in New York City. URI is committed to helping people build stable, independent lives and to promoting social justice and equality.
