Program Director, Full-time, Kissimmee, FL

Program Director

The Program Director is responsible for the successful implementation, ongoing management, strategic growth, and day to day success of the Wound Healing & Hyperbaric Program for their designated center. This includes responsibility for operations, personnel, budget, reimbursement, marketing, and management.

What You'll be Doing:

• Lead the Wound Healing & Hyperbaric Program, ensuring compliance with CFWH standards, hospital protocols, and regulatory bodies (e.g., Joint Commission, UHMS).
• Oversee day-to-day operations, equipment, space, and supplies management.
• Run, process, and submit reports as required for hospital and CFWH staff; making recommendations for continuous improvement.
• Prepare audit reports and implement action plans.
• Ensure all regulatory and compliance standards are met, including in-service training and staff competency.
• Manage staff, including but not limited to, handling performance evaluations, staff development, and disciplinary actions.
• Organize regular staff meetings to ensure communication and operational efficiency.
• Ensure the accuracy and completeness of patient records, maintaining compliance with quality, safety, and certification standards.
• Audit patient bills, review charges, and support reimbursement efforts with payers.
• Monitor program budgets to ensure financial targets are met.
• Collaborate with hospital billing and revenue cycle teams, ensuring timely and accurate charge entry and documentation.
• Facilitate the recruitment of wound care and hyperbaric physicians.
• Conduct outreach to referral sources, schedule presentations, and track marketing efforts to drive patient volume and program growth.
• Conduct regular program and hospital visits to ensure efficiency, open communication, and program success.
• Support hospital efforts to maximize program reimbursement, including holding staff and physicians accountable to ensure patient charts are accurate and signed on a daily basis.
• Ensure staff maintains certifications required by governing bodies.
• Tracks marketing efforts and census results against company goals established for each center.
• Consistently adheres to company, hospital, and accrediting body clinical, safety, and compliance standards.
• Employees are expected to participate in cross-training initiatives to build versatile skills, provide backup support during absences, and ensure seamless clinic operations.
• Ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) by safeguarding patient information and maintaining the highest level of confidentiality standards.
• Other duties as assigned.

Requirements for This Role:

• 5+ years of management experience with direct reports required.
• 3+ years of previous healthcare experience, preferably in a hospital outpatient wound care environment and in a program operation setting.
• 3+ years of sales and marketing experience required.
• Current Basic Life Support (BLS) from approved agency.
• Basic knowledge of healthcare reimbursement and revenue cycle.
• Basic financial/profit and loss knowledge.
• Proficient in Microsoft Office or related systems.
• Strong verbal and written communication skills.
• Ability to treat others with compassion and patience.
• Ability to work in a fast-paced team-oriented environment.
• Must possess excellent interpersonal skills.
• All required licenses/certifications are to be maintained by the employee throughout the duration of employment.
• All employees are required to comply with HIPAA policies and procedures.

Desired Qualifications for this Role:

• Bachelor's Degree in Business or Health Services preferred.
• Certified Hyperbaric Technician (CHT) or CHT-Admin Certification preferred.
• Completion of a Hyperbaric Safety Director Course preferred.

Travel:

This position may require light ground and/or air travel.

Physical Demands:

The physical demands described are representative of those that must be met by a Program Director to successfully perform the essential competencies, duties, and requirements of this position. These include standing, walking, driving, lifting up to 50 pounds and sitting for extended periods of time and looking at a computer screen for extended periods of time. In addition, pushing, pulling, stooping, squatting and shifting heavy objects, as well as air travel, may be required. Employees should ask for assistance if needed.

Vaccination Policy:

Employment with The Center for Wound Healing & Hyperbaric Medicine, LLC or NexGen Hyperbaric, LLC is contingent upon attesting to health clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to Hepatitis B, Influenza (Flu), MMR (Measles, Mumps and Rubella) Varicella (Chickenpox), Tdap (Tetanus and Diphtheria), Tuberculosis (TB) testing. Additional vaccinations, proof of immunity, or documentation may be required.

Employees are responsible to obtain all required documentation at the time of hire and as needed throughout their employment. Declination forms may be available for certain viruses/diseases. In some states, exemptions are available through an approval process for certain viruses/diseases.

Benefits and Perks:

NexGen Hyperbaric offers eligible full-time employees and their dependents comprehensive health benefits and programs, which include medical, vision, dental, employer paid basic life insurance, buy-up life insurance, short term disability insurance, hospital indemnity insurance, and pet insurance to help you and your family take care of your whole selves. Other benefits include an easy to manage 401(k) with a retirement readiness tool, employee discount program, generous paid time off, and holiday pay.