POSITION OVERVIEW:The Crime Victim Services Program Director (CVSP), based at the Bronx Family Justice Center, provides overall leadership and oversight of non-residential case management and advocacy services, including program administration, fiscal management, and staff supervision. The position is part of URI's Justice Initiatives non-residential department.
The NYC Family Justice Centers, operated by the NYC Mayor's Office to End Domestic and Gender-Based Violence, are multidisciplinary, one-stop service centers that bring together government agencies, legal service providers, community-based organizations, and other partners to provide coordinated, survivor-centered services to individuals experiencing domestic and gender-based violence.
MAJOR DUTIES AND RESPONSIBILITIES:- Provide strategic direction for learning and development across crisis intervention, advocacy, and case management services
- Supervise Program Manager and provide clinical triage support to the entire team for high-risk cases.
- Oversee supervision of the case managers, intensive case managers, and the economic empowerment/housing specialist.
- Develop strong relationships and liaise regularly with onsite partners to ensure strong collaboration amongst FJC partners with client consent.
- Ensure adequate team coverage and effectively manage staff schedules, including holidays.
- Monitor budget performance and track progress on budget to actuals .
- Promote compliance with all relevant city regulations as well as agency and program policies, and compliance in meeting performance measures based on organizational targets.
- Ensure accurate and timely data collection and report submissions.
- Oversee team progress and review case notes for quality and completeness.
- Regularly participate in external and internal partner meetings.
- Engage in city-wide crime victim coalitions.
- Develop and achieve annual department goals in alignment with the theory of change. and logic models as well as funder deliverables and in support of the mission and agency-wide strategic plan.
- Work closely with the Senior Director of Economic Justice to create innovative program development that is aligned with survivor-led, equity-based solutions specifically for underserved communities.
- Carry a small caseload of high-risk cases with complex system involvement as needed.
- Lead weekly case conferencing and ensure quick responses to survivors who are enrolled in the program.
- Provide inclusive leadership and management to the team and provide comprehensive oversight of the program's operations.
- Cultivate leadership and professional development for staff, including facilitating growth opportunities.
- Collaborate closely with other Justice Initiative program leaders and staff along with other divisions within URI.
- Participate in new hire recruitment process, especially with post-hire onboarding, training, and case shadowing.
- Adhere to confidentiality practices and protocols.
- Knowledge in general case management services, crisis intervention and safety planning.
- Participate in fund development activities for the program and collaborate actively with URI's Development, Marketing and Communications, as well as Government Affairs Departments.
- Assist with the development and implementation of consistent standards, policies and practices regarding participant services and other agency protocols.
- Other duties as requested that enhance the mission of URI and CVSP.
SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES:- Master's degree in Social Work, Psychology, or a related field with 2-3 years of relevant experience working with DV & GBV survivors.
REQUIRED SKILLS AND EXPERIENCE:- At least 2-4 years of supervisory and program management experience.
- Strong knowledge and experience of Trauma-informed practice.
- Knowledge of Family Justice Centers is a plus.
- Demonstrated experience in reflective supervision.
- Ability to thrive in a high-volume, high trauma work environment.
- Strong commitment to equity and social justice, including a focus on self-awareness and engagement of continuous learning around issues of diversity, equity, and inclusion; high level of Emotional Intelligence (EQ).
- Experience cultivating and maintaining community partnerships.
- Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities, including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly, and individuals with mental health issues.
- Must possess a demonstrated ability in delivering participant services, including communication and listening skills, understanding of human interaction and personality development, writing and recording case documentation, and skills in group counseling.
- Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly.
- Exceptional interpersonal, critical thinking, communication, and writing skills, and the ability to develop positive and productive relationships.
- Excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
- Must have the ability to be flexible with work schedule due to program needs.
- Acknowledge and application of self-care and work-life balance for self and others.
SPECIFICATIONS FOR PHYSICAL REQUIREMENTS:- Work schedule includes four days working in the office and one day working from home with the remote day serving as the on-call day.
- Flexibility is required to meet on-site demands throughout the week
- Will be required to read printed and handwritten materials.
- Will be required to manipulate the computer mouse and keyboard.
- Will be required to read information on computer screen.
- Must be able to sit for extended periods of time.
- Must be able to enter information in digital forms and spreadsheets.
SALARY: $81,000/yr-85,000/yr 
