Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Product Management
Pay Details:
$96,900 - $136,800 CAD
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
Job Description:
The Opportunity
This is a high-visibility opportunity to help shape the next generation of acquisition and growth strategies for TD Merchant Solutions through innovative credit products and offerings. The role will lead the development of new credit product offerings and credit strategies, taking opportunities from initial concept through credit policy and risk framework development, product design, implementation and post-launch monitoring. Given the strategic nature of these initiatives, the role will work closely with senior leaders across business and risk shaping recommendations and support key decisions. Combining deep credit expertise with strategic thinking and project leadership, the successful candidate will build new capabilities from the ground up and play a meaningful role in shaping the future growth of the business.
Job Description Summary
Lead the development and implementation of credit policies, strategies, products and capabilities that support responsible acquisition and business growth while maintaining alignment with TDMS Credit Policy, TD risk appetite and applicable governance requirements. The role provides deep credit policy and strategy expertise, identifies opportunities to use credit as a growth enabler, and leads strategic initiatives from concept and policy design through implementation and performance monitoring.
Key Accountabilities
Credit Policy & Risk Strategy
• Lead and support the development, maintenance and ongoing evolution of TDMS Credit Policy, ensuring policy remains current and aligned with risk appetite, business strategy, portfolio performance and regulatory expectations.
• Identify and recommend policy changes required to enable new products, acquisition strategies, customer segments and credit capabilities, partnering with Commercial Credit Risk Management (CCRM) on policy updates and required risk reviews.
• Develop credit eligibility, underwriting and decisioning strategies, including risk parameters, exposure thresholds, limits, segmentation, approval criteria, renewal requirements and concentration controls.
• Assess existing credit policies and strategies and recommend enhancements based on portfolio results, emerging risks, market developments, and changing business needs.
• Act as a Credit Policy and Strategy subject matter expert, providing advice, effective challenge and clear recommendations on complex credit and business initiatives.
• Ensure new and existing strategies include appropriate controls, governance, monitoring, escalation thresholds, and performance measures.
Growth, Acquisition & Product Strategy
• Lead the development of new credit-enabled products and growth strategies that support merchant acquisition, relationship expansion, and retention.
• Design acquisition and risk strategies, including pre-approved offers, merchant financing concepts, credit product offerings, segmentation and other targeted growth opportunities.
• Translate business opportunities into executable credit strategies, policy requirements, eligibility criteria and risk frameworks that appropriately balance growth, customer experience and credit risk.
• Develop strategic recommendations and business cases that evaluate market opportunities, customer value, financial considerations, policy impacts, credit risk and implementation requirements, translating complex issues into clear choices for leadership.
• Partner with Business Banking, Product, Sales, Risk and Analytics to identify opportunities to use customer, credit, cashflow and merchant-processing information to support targeted offers and underwriting strategies.
• Monitor credit, economic, competitive, and industry trends to identify emerging opportunities and inform the evolution of TDMS products, policies, and strategies.
Project & Implementation Leadership
• Lead credit policy, strategy and product initiatives from concept through implementation, establishing clear scope, outcomes, requirements, milestones, dependencies and success measures.
• Translate policy and strategy intent into clear business requirements and partner with internal partners such as Product, Sales, Technology, Operations, Analytics and Risk as well as external vendor relationships to implement effective solutions.
• Coordinate cross-functional workstreams and stakeholders to ensure initiatives are delivered in accordance with approved strategy, policy, regulatory controls and risk parameters.
• Identify and resolve policy, risk, product and delivery issues, escalating material matters and recommending practical mitigation strategies where required.
• Support testing, implementation readiness, approvals and post-launch monitoring to confirm new strategies and products operate as intended.
• Manage multiple strategic initiatives while maintaining strong execution discipline, governance, documentation, and stakeholder communication.
Stakeholder Partnership & Thought Leadership
• Build strong relationships across Credit Risk, Commercial Credit Risk Management (CCRM), Business Banking, Product, Sales, Operations, Analytics, Technology, Finance, Legal and Compliance, as well as external partners including Fiserv.
• Provide clear, executive-ready decision support and recommendations on credit policy, acquisition strategies and growth opportunities, supporting discussions with senior leaders and relevant governance forums.
• Facilitate strategic discussions and problem-solving sessions, building alignment and consensus across diverse stakeholder groups.
• Bring external and internal credit knowledge to the team, challenge existing approaches constructively, and identify opportunities to strengthen TDMS credit capabilities.
• Share knowledge and contribute to the development of credit policy and strategy expertise across the team and broader business.
Job Requirements
• Experience in Credit Risk, Credit Policy and/or Credit Strategy is a must; experience limited primarily to credit operations would not fully meet the role requirements.
• Demonstrated experience developing, assessing or implementing credit policies, credit strategies, acquisition strategies, lending or credit products, or risk-based growth strategies.
• Project experience is required, including the ability to lead or contribute to complex cross-functional initiatives from concept through implementation.
• Demonstrated ability to balance business growth objectives with prudent credit risk management and policy requirements.
• Strong knowledge of credit decisioning, underwriting, risk appetite, eligibility criteria, segmentation, exposure management, and portfolio performance.
• Experience developing strategic recommendations, business cases, and executive-ready materials for new initiatives.
• Self-motivated with a strong sense of urgency and accountability for driving initiatives and decisions forward.
• Ability to work independently, exercise sound judgment and clearly rationalize key business, credit and risk decisions to senior management and executive audiences.
• Ability to translate complex credit policy and strategy concepts into clear business requirements, implementation decisions and stakeholder communications.
• Strong analytical, problem-solving, and strategic thinking skills, with the ability to use data and insights to inform recommendations.
• Strong stakeholder management, facilitation and influencing skills, with a demonstrated ability to build consensus and drive outcomes without direct authority.
• Excellent written and verbal communication skills, including the ability to distill complex credit and strategic issues into clear, compelling recommendations for senior audiences.
• Experience with credit scorecards, strategy trees, decisioning tools, pre-approval programs, model governance or credit analytics is a strong asset.
• Knowledge of merchant acquiring, payments, Payment Card Network (PCN) rules and regulations, commercial credit or small business credit is an asset.
• Adheres to TD Code of Conduct and promotes TDMS brand values.
Education & Experience
• 5-7+ years of relevant credit experience, ideally including Credit Policy, Credit Strategy, acquisition strategy, product development and/or commercial or small business credit.
• Undergraduate degree or equivalent relevant experience.
• Demonstrated experience delivering complex business, credit or product initiatives involving multiple stakeholders.
• Advanced proficiency in Excel is required.
• Strong proficiency in Microsoft Word, Jira and PowerPoint; familiarity with project management, reporting and analytical tools is an asset.
Role Focus
The role combines three core capabilities: Credit Policy, Credit & Growth Strategy, and Strategic Project Delivery. The position is intended to bring additional credit policy and strategy expertise to the team, build new acquisition and product capabilities, and ensure new and existing strategies remain aligned with risk appetite.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Language Requirement (Quebec only):
Sans Objet
