Job Summary:

Job Description:

Job Responsibilities:

• Define and maintain product implementation materials including product implementation methods and processes, instructional guides, and training materials
• Onboard and train new product implementation staff to ensure consistent service delivery
• Manage product implementation team staff and ensure consistent service delivery
• Analyze customers’ business requirements and objectives to develop business processes that will meet their needs.
• Configure software applications to best meet the customer’s business needs.
• Develop and deliver project deliverables such as process outlines, gap analysis and functional design documents throughout the project.
• Continuously study our product offerings, and provide subject matter expertise in the setup and execution of the JWorks CMS and related software.
• Deliver onsite and remote training sessions.
• Facilitate software testing sessions
• Provide implementation and post-implementation support as needed.
• Consult with customers and determine new ways for them to improve their operations through new service or product offerings.
• Provide feedback to our product management and marketing teams for improved customer communications and product enhancements.
• Assist in developing new training curricula for new products and enhanced functionality as needed
• Travel to customer sites across the country to help improve their operations through the use of our products and services.

Required Skills/Experience:

• Minimum of 4 years’ experience in the court / judicial industry
• Strong knowledge of MS Office products including Word, Excel, PowerPoint, Visio.
• High School Diploma or GED
• Ability to travel 50%

Desirable Skills/Experience:

• Court case management software experience

• Software implementation/oversight administration experience
• Experience as a trainer with demonstrated understanding of adult learning principles

• Presentation skills
• Bachelor’s Degree in Criminal Justice, Management Information Systems or related field

Worker Type:

Number of Openings Available: