2+ years of relevant professional experience in a similar role
Bachelor's degree in Information Systems, GIS, IT, Computer Science, or a related STEM field
Experience with ArcGIS Enterprise, ArcGIS Online, or similar IT systems
Familiarity with RDBMS systems, preferably PostgreSQL, and SQL concepts
Basic server administration skills on Windows or Linux
Strong communication and collaboration abilities in cross-functional teams
Excellent problem-solving and analytical skills
Responsibilities
Collaborate with software developers to design, build, test, and release high-quality software
Create and execute test plans; manage datasets for various testing types
Research industry standards to translate requirements into software design
Write Scrum user stories to define new feature capabilities
Engage with product users to gather requirements and advocate for their needs
Work with UI/UX designers to develop mockups for user experiences
Define user workflows integrating AI-assisted operations and natural language interactions
Evaluate AI-assisted features for system diagnostics and performance troubleshooting
Design and test scenarios simulating real-world enterprise ArcGIS deployments
Establish safe operational boundaries for AI-assisted system operations
Author and review user guide documentation for accuracy and usability
Provide best practices and technical assistance for the product
Benefits
Comprehensive medical, dental, and vision insurance for employees and families
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave annually
Twelve paid holidays each year
Opportunities for personal and professional growth
Full Job Description
Responsibilities
Work with software developers to design, build, test, and release high quality software
Author and execute test plans; build and manage testing datasets for N-path, acceptance, and regression testing
Research industry standards and specifications to translate requirements into software design
Author Scrum user stories that define new feature capabilities to guide the software development process
Communicate with product users to identify product requirements and advocate for their needs throughout the software development lifecycle
Collaborate with product UI/UX designers to create mockups of rich user experiences for new capabilities
Help define user workflows that integrate AI-assisted operations and natural language system interactions for observability and system management
Evaluate and validate AI-assisted features that support root cause analysis, system diagnostics, performance troubleshooting, and operational recommendations
Help design and test scenarios that simulate real-world enterprise ArcGIS deployments to validate system insights and recommendations
Help define safe operational boundaries and human-in-the-loop workflows for AI-assisted system operations and automation
Author user guide documentation and provide technical review of user guide documentation for accuracy, completeness, and usability
Provide best practices, user documentation, demonstrations, and technical assistance for the product
Work with automation engineers to design UI automation
Requirements
2+ years of professional experience in a similar position supporting similar responsibilities
Bachelors in Information Systems (IS), Geographic Information Systems (GIS), Information Technology (IT), Computer Science, or STEM related field
Experience deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems (web / application servers
Familiarity with traditional RDBMS systems (preferably PostgreSQL), including common SQL commands and concepts
Familiarity with general server administration on Windows or Linux
Strong communication and collaboration skills, working in a cross-functional environment
Excellent problem solving and analytical skills
Recommended Qualifications
Masters in Information Systems (IS), Geographic Information Systems (GIS), Information Technology (IT), Computer Science, or STEM related field
Strong testing and QA experience with software products
Experience maintaining and troubleshooting complex enterprise systems
Experience with observability systems and performance monitoring concepts (ArcGIS Monitor, Prometheus, Datadog, OpenTelemetry)
Working knowledge of at least one scripting or programming language (Python, Shell, PowerShell, JavaScript)
Experience in the SCRUM process and its application to the software development lifecycle
Familiarity with large language models (LLMs) and their use in developer tools, operational platforms, or observability systems
Experience with prompt engineering or designing workflows that leverage natural language interfaces
Understanding of LLM limitations, including hallucinations, context limitations, and reliability challenges
Interest in building AI-assisted operational systems that help automate diagnostics, troubleshooting, and infrastructure optimization
Exposure to AI-assisted observability or AIOps concepts
Experience with software control systems (GIT) and continuous integration and deployment (CI/CD) concepts
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Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$79,664-$133,120 USD
About Esri
Esri is a global leader in geographic information system (GIS) software, location intelligence, and mapping. The company was founded in 1969 and is headquartered in Redlands, California. Esri's software is used by governments, businesses, and non-profit organizations worldwide to analyze and visualize data in order to make better decisions. The company's flagship product, ArcGIS, is a powerful mapping and analytics platform that allows users to create, manage, and share geographic information. Esri has a strong commitment to sustainability and social responsibility, and works to promote environmental stewardship and social equity through its products and services.
