Experience with ArcGIS Enterprise or comparable IT systems
Familiarity with RDBMS systems, preferably PostgreSQL
Strong communication and collaboration skills
Excellent problem-solving and analytical abilities
Bachelor's degree in a relevant field (Information Systems, GIS, Computer Science, etc.)
Responsibilities
Collaborate with developers to design, build, test, and release software
Author and execute comprehensive test plans
Research and translate industry standards into software design
Create Scrum user stories to guide development
Engage with users to gather requirements and advocate for their needs
Work with UI/UX designers to develop user experience mockups
Define workflows integrating AI-assisted operations and natural language interactions
Evaluate AI features for system diagnostics and performance troubleshooting
Simulate real-world scenarios for ArcGIS deployments
Establish safe operational boundaries for AI-assisted systems
Draft and review user guide documentation for clarity and usability
Provide technical assistance and best practices for the product
Collaborate with automation engineers on UI automation design
Refine AI-generated documentation for accuracy and clarity
Utilize modern documentation tools to enhance content development
Benefits
Comprehensive health and welfare benefits including medical, dental, and vision
401(k) and profit-sharing programs
Minimum of 80 hours of vacation leave
Twelve paid holidays annually
Opportunities for personal and professional growth
Full Job Description
Responsibilities
Work with software developers to design, build, test, and release high quality software
Author and execute test plans; build and manage testing datasets for N-path, acceptance, and regression testing
Research industry standards and specifications to translate requirements into software design
Author Scrum user stories that define new feature capabilities to guide the software development process
Communicate with product users to identify product requirements and advocate for their needs throughout the software development lifecycle
Collaborate with product UI/UX designers to create mockups of rich user experiences for new capabilities
Help define user workflows that integrate AI-assisted operations and natural language system interactions for observability and system management
Evaluate and validate AI-assisted features that support root cause analysis, system diagnostics, performance troubleshooting, and operational recommendations
Design and test scenarios that simulate real-world enterprise ArcGIS deployments to validate system insights and recommendations
Help define safe operational boundaries and human-in-the-loop workflows for AI-assisted system operations and automation
Author user guide documentation and provide technical review of user guide documentation for accuracy, completeness, and usability
Provide best practices, user documentation, demonstrations, and technical assistance for the product
Work with automation engineers to design UI automation
Evaluate and refine AI-generated documentation drafts produced by internal tools or agentic development workflows to ensure accuracy, clarity, and usability
Use modern documentation tooling and AI-assisted writing workflows to improve content development efficiency while maintaining editorial quality
Requirements
5+ years of experience in a similar position supporting similar responsibilities
Professional experience working as a GIS or IT practitioner maintaining a GIS or IT environment
Experience deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems (web / application servers)
Familiarity with traditional RDBMS systems (preferably PostgreSQL), including common SQL commands and concepts
Familiarity with general server administration on Windows or Linux
Strong communication and collaboration skills, working in a cross-functional environment
Excellent problem solving and analytical skills
Bachelor's in Information Systems, Geographic Information Systems (GIS), Geography, Computer Science, or STEM related field
Recommended Qualifications
Strong testing and QA experience with software products
Experience maintaining and troubleshooting complex enterprise systems
Experience with observability systems and performance monitoring concepts (ArcGIS Monitor, Prometheus, Datadog, OpenTelemetry)
Working knowledge of at least one scripting or programming language (Python, Shell, PowerShell, JavaScript)
Experience in the SCRUM process and its application to the software development lifecycle
Familiarity with large language models (LLMs) and their use in developer tools, operational platforms, or observability systems
Experience with prompt engineering or designing workflows that leverage natural language interfaces
Understanding of LLM limitations, including hallucinations, context limitations, and reliability challenges
Experience designing user experiences that safely incorporate AI-generated insights, including techniques such as verification, explainability, and human-in-the-loop review
Interest in building AI-assisted operational systems that help automate diagnostics, troubleshooting, and infrastructure optimization
Familiarity with AI-assisted observability or AIOps concepts
Experience with software control systems (GIT) and continuous integration and deployment (CI/CD) concepts
Master's in Information Systems, Geographic Information Systems (GIS), Geography, Computer Science, or STEM related field
#LL-JJ2
#LL-ONSITE
Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$93,600-$159,328 USD
About Esri
Esri is a global leader in geographic information system (GIS) software, location intelligence, and mapping. The company was founded in 1969 and is headquartered in Redlands, California. Esri's software is used by governments, businesses, and non-profit organizations worldwide to analyze and visualize data in order to make better decisions. The company's flagship product, ArcGIS, is a powerful mapping and analytics platform that allows users to create, manage, and share geographic information. Esri has a strong commitment to sustainability and social responsibility, and works to promote environmental stewardship and social equity through its products and services.
