Excellent written and verbal communication skills required.
Minimum 3 years of experience with the Unison PRISM application required.
Experience with Version 7.4 PRISM preferred.
Ability to quickly learn the Agency-specific procurement application and ticketing system.
Skilled in diagnosing and resolving PRISM issues through user interaction.
Experience in developing training materials for PRISM use preferred.
Minimum 3 years of experience in providing user training in PRISM preferred.
Responsibilities
Act as the primary contact for end users of the Agency-specific procurement/acquisition system.
Quickly learn and navigate the procurement application to assist users effectively.
Ensure all user-generated issues and requests are logged and resolved promptly.
Log and track queries regarding system usage in the ticketing system.
Deliver engaging training sessions to end-users on PRISM functionalities.
Develop user manuals and job aids to support PRISM training and usage.
Benefits
Flexible work environment
Paid parental leave
Medical coverage
Dental coverage
Vision benefits
Life and AD&D insurance
Short-term and long-term disability coverage
401(k) with company match
Paid time off and holidays
Full Job Description
Job Responsibilities include (but are not limited to):
As a member of the Help Desk Team, you will be the primary interface for the Federal Agency's end users of the Agency-specific procurement/acquisition system. In this role, you will:
Need to quickly grasp and learn the system and interface effectively with the end user community.
Be responsible for ensuring that 100% of all user generated issues, change/enhancement requests, and usage questions are logged into the ticket tracking system and resolved in a timely manner.
Required Skills and Qualifications:
Must have excellent written and verbal communication skills.
Must have (minimum 3 years) experience with the Unison PRISM application
Experience with Version 7.4 PRISM is preferred.
Must have the ability to quickly learn and grasp the functionality of the Agency-specific procurement application system and Ticket System
Must be able to diagnose and resolve PRISM issues through conversation with the end users
Develop training materials, including user manuals, job aids, and training modules, to support the effective use of PRISM.
Deliver engaging and interactive training sessions to end-users, both in-person and virtually, covering various PRISM functionalities and modules.
Minimum 3 years of experience in providing user training in PRISM is preferred
