Guidehouse

User Support Specialist

Guidehouse • $98K — $163K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Active Top Secret SCI (TS/SCI) security clearance required.
  • Bachelor's degree in a relevant field.
  • 6+ years experience as an OSINT Analyst.
  • Operational intelligence experience essential.
  • Knowledge of the TCPED process.

Responsibilities

  • Lead software training for users.
  • Provide guidance on tradecraft best practices.
  • Support action officers and specialists.
  • Collaborate with internal and external clients effectively.
  • Document user requirements and create training materials.
  • Analyze metrics to support software adoption.
  • Identify opportunities for operational improvements.

Benefits

  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Discretionary variable incentive bonus eligibility
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life Insurance
  • Health Savings Account and FSA options
  • Short-Term & Long-Term Disability coverage
  • Student Loan PayDown program
  • Tuition Reimbursement and professional development
  • Skills Development & Certifications offered
  • Employee Referral Program incentives
  • Corporate Sponsored Events & Community Outreach initiatives
  • Emergency Back-Up Childcare Program
  • Mobility Stipend for relocation assistance
Full Job Description
Job Family:
Operational Effectiveness Consulting

Travel Required:
Up to 10%

Clearance Required:
Active Top Secret SCI (TS/SCI)

What You Will Do:

As a User Support Specialist, you will lead software training, demonstrate tradecraft guidance, and provider user support to action officers and specialists. A successful candidate will distinguish themselves by collaborating with IC users, team members, and leadership to efficiently deliver to internal and external clients. You will document requirements, create training materials, collect and analyze metrics, and identify opportunities to increase software adoption while applying outcome-based solutions to support intelligence operations.

What You Will Need:
  • An ACTIVE and MAINTAINED "TOP SECRET/SCI (TS/SCI)" Federal or DoD security clearance.
    • Once onboard with Guidehouse, new hire MUST be able to OBTAIN and MAINTAIN TS/SCI Federal or DoD security clearance with a (COUNTERINTELLIGENCE (CI)/FULL SCOPE (FS/FSP)) polygraph.
  • Bachelor's degree
  • SIX (6) or more years' experience of related experience working with, or as, an OSINT Analyst. Experience should include, but not be limited to:
    • Practical and operational intelligence experience
    • Collection and/or analysis as an intelligence professional
    • Understanding of TCPED process

What Would Be Nice To Have:
  • An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a COUNTERINTELLIGENCE (CI) polygraph
  • EIGHT (8) or more years experience as an OSINT Analyst
  • Experience in technical training, data visualization, or IC engagement support


The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
  • Medical, Rx, Dental & Vision Insurance
  • Personal and Family Sick Time & Company Paid Holidays
  • Position may be eligible for a discretionary variable incentive bonus
  • Parental Leave and Adoption Assistance
  • 401(k) Retirement Plan
  • Basic Life & Supplemental Life
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Student Loan PayDown
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach
  • Emergency Back-Up Childcare Program
  • Mobility Stipend


About Guidehouse

Guidehouse is a management consulting firm headquartered in Washington, D.C. The firm provides consulting services to clients in the public and commercial sectors, with a focus on energy, financial services, healthcare, national security, and aerospace and defense. Guidehouse was founded in 2018 as a spin-off from PwC. The firm has over 7,000 employees and operates in more than 50 locations worldwide.
Learn more about Guidehouse
Size
8,000 employees
Industry
Founded
2018

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