OpenTable

Principal Product Manager, Diner Engagement

OpenTable$100K — $130K *
Food & Beverages
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8 years in product management focused on B2C products
  • Experience in negotiating partnerships and assessing trade-offs
  • Proven track record of developing complex product strategies with cross-functional teams
  • Expertise in defining product success metrics and conducting multi-platform user experiments
  • Strong understanding of marketplace dynamics across web and mobile ecosystems
  • Experience managing large-scale consumer services and enterprise integrations
  • Ability to influence senior leadership and external stakeholders on user experience

Responsibilities

  • Define and execute product strategy to enhance diner engagement and integrate strategic partners
  • Collaborate with Business Development, Legal, and Finance on valuable enterprise partnerships
  • Oversee end-to-end product development using customer insights and data
  • Work with Design and Engineering to create intuitive, user-friendly experiences
  • Build relationships with external partners to drive alignment and advocate for customers
  • Establish product success metrics and lead data-driven experimentation
  • Communicate product roadmaps and performance metrics to executives and stakeholders

Benefits

  • Generous paid vacation and birthday time off
  • Ability to work remotely for up to 20 days a year
  • Company-paid therapy and subscription to Headspace
  • Annual company-wide week off for team recharge
  • Paid parental leave and volunteer time
  • Career growth opportunities including development funds and leadership programs
  • Travel discounts and employee resource groups
  • Private health and dental insurance
  • Life and disability insurance
Full Job Description
The Opportunity:

OpenTable is seeking a strategic and highly collaborative Principal Product Manager to lead the critical intersection of Diner Engagement and high-profile partnerships. In this high-impact role, you will define the unified product strategy and comprehensive execution roadmap to integrate major strategic partners deeply into our consumer marketplace. Operating at the core of our business development efforts, you will lead the planning, execution and champion OpenTable's and our diners' best interests to scale engagement and capture sustainable ecosystem value.

Your Responsibilities:
  • Define and execute product strategy and roadmap priorities that drive diner engagement and integrate high-profile strategic partners directly into the consumer marketplace ecosystem.
  • Partner cross-functionally with Business Development, Legal and Finance to evaluate and capture high-value enterprise partnership integration opportunities.
  • Own end-to-end product development, leveraging customer insights, data, and experimentation to prioritize investments, measure impact, and continuously optimize outcomes.
  • Partner closely with Design and Engineering to deliver intuitive, high-quality experiences that solve customer problems and delight diners.
  • Build trusted relationships with external partners, influencing decision-making, driving alignment on shared objectives, and effectively advocating for OpenTable's customers, business priorities, and long-term strategy.
  • Establish robust product success metrics and lead rigorous hypothesis-driven experimentation to optimize conversion and user retention across integrated channels.
  • Communicate complex product roadmaps, cross-system trade-offs, and critical program performance metrics directly to executive leadership and key external stakeholders.

Qualifications:
  • 8 years of experience in product management, with a focus on business-to-consumer (B2C) products.
  • Experience negotiating with partners and evaluating strategic partnership trade-off
  • Experience developing and executing complex product strategies in direct collaboration with Business Development, Engineering, Marketing and Legal teams.
  • Experience defining product data success metrics, key performance indicators, and executing robust multi-platform user experimentation frameworks.
  • Expertise managing marketplace product dynamics across scaled web and mobile application ecosystems.
  • Experience managing product strategy for multi-million dollar consumer services, payment networks, or enterprise reward program integrations.
  • Proven ability to negotiate scope and advocate for user experience interests with senior leadership and external enterprise stakeholders.
  • Strong systems-thinking capabilities with a deep technical aptitude for handling API-driven integrations and complex ecosystem trade-offs.
  • Bachelor's degree in Computer Science, Engineering, Business, a related field, or equivalent practical experience.

Benefits and Perks
  • Generous paid vacation + time off for your birthday
  • Work from (almost) anywhere for up to 20 days per year
  • Focus on mental health and well-being:
    • Company-paid therapy sessions through SpringHealth
    • Company-paid subscription to Headspace
    • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  • Paid parental leave
  • Paid volunteer time
  • Focus on your career growth:
    • Development Dollars
    • Leadership development
    • Access to thousands of on-demand e-learnings
  • Travel Discounts
  • Employee Resource Groups
  • 20 days of paid time off
  • Private health and dental insurance
  • Life and Disability insurance

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion

We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.

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About OpenTable

OpenTable is an online restaurant-reservation service company. It provides online reservations at about 54,000 restaurants around the world seating some 30 million diners monthly. The company was founded in San Francisco, California in 1998. Reservations are free to end users; the company charges restaurants monthly and per-reservation fees for their use of the system. In addition to online reservations, OpenTable offers restaurant management software for table management, guest management, and reservation management. OpenTable went public on the NASDAQ in 2009, and in 2014 it was acquired by Priceline Group for $2.6 billion.
Learn more about OpenTable
Size
5,000 employees
Industry
Founded
1998

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