About the TeamWorkday's Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in Canada. The role acts as a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and through peer networks for learning.
About the RoleAs a Managing Partner, you orchestrate a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. To achieve success, the role ensures two critical elements are in place: an engagement plan that aligns involved workmates with customer counterparts and a customer validated multi-year value activation roadmap.
Success is measured by customer satisfaction, subscription revenue retention, subscription revenue growth, and contribution to internal practice development.
What You'll Be Doing- Nurturing C-level Relationships: Fostering strong, authentic connections with C-level and senior executives to understand their strategic vision and encourage trust with Workday
- Advocating for Workday's Vision: Educating customer stakeholders on Workday's agentic vision and how it augments our existing business processes to produce superior outcomes
- Drive Strategic Alignment: Collaborate with the customer and internal teams to develop and implement a multi-year value activation roadmap that aligns business objectives with Workday technology and agentic utilization
- Promote Customer Satisfaction: Create a remarkable experience for the customer that smooths future renewals
- Orchestrate Cross-Functional Collaboration: Lead a unified approach across Sales, Services, Product, and Marketing, ensuring flawless communication and a cohesive customer experience
- Resolve Escalations: Ensure workmates response to customer concerns in a timely and effective manner
- De-risk Deployments: Monitor initial or follow-on functionality deployments to mitigate execution risk and apply leading practices; may include Steering Committee participation alongside implementation partners
- Ensure Operational Excellence: Maintain accurate contact records of customer interactions in CRM software; where applicable, leverage internal AI tools to efficiently organize information
- Champion Customer Success: Seek customer stories that illustrate impact and identify champions who can speak with prospective customers
About YouBasic Qualifications- 8+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
- 10+ years career experience operating in a software-as-a-service Human Resources or Finance environment at a project or program manager level
- 3+ years of experience in consulting or professional services, preferably with enterprise software solutions
Other Qualifications- Ability to articulate sophisticated ideas clearly and persuasively
- Experience with diplomatic coordination or collaboration with executives
- Ability to handle / prioritise multiple customer demands balancing customer happiness with revenue and profitability targets
- Leadership abilities to empower and coordinate a matrixed team of individuals at multiple levels within an organisation
- Able to travel up to 40%
- Ready to learn about the Workday platform
- Willing to manifest a little fun for workmates and customers!
Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: CAN.ON.Toronto
Primary CAN Base Pay Range: $150,500 - $225,700 CAD
Additional CAN Location(s) Base Pay Range: $150,500 - $225,700 CAD
Our Approach to Flexible WorkWith Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
