Role Overview As an integral part of Coupang's Global Mobility and Global Business Travel (GM/GBT) team, the Principal, Executive Travel will initially deliver end-to-end Executive Travel planning and high-touch VIP support for C-suite leaders and key stakeholders.
Working as part of a distributed global team spanning Asia, the UK, and the US, this role provides critical "follow-the-sun" operational coverage. As our global footprint expands, the ideal candidate will also serve as a hands-on program architect, working closely with the Global Business Travel team, in evaluating, building, and rolling out our US corporate travel function.
The ideal candidate blends high-touch hospitality instincts with a program-builder growth mindset. You are an experienced individual contributor who rolls up your sleeves, dives deep to solve complex problems, and exhibits a relentless commitment to "Wow the Customer" with every project, no matter how big or small.
What You Will Do Executive & VIP Travel Operations (Initial Focus):
- Deliver high-touch, end-to-end travel planning, booking, and concierge-level support for C-suite executives and key leadership.
- Serve as the US anchor within a global "follow-the-sun" executive travel team (collaborating daily across Asia, UK, and US time zones) to ensure continuous, seamless support and handoffs.
- Conduct detail-oriented research on destinations, VIP protocols, ground transport, and high-profile executive logistics. Plan and coordinate complex executive travel arrangements, VIP meetings, leadership offsites, and other high-profile business engagements, including destination research, VIP protocols, ground transportation, and logistical execution.
- Manage confidential travel, personal, and business-related information for senior executives with absolute discretion and demonstrably sound judgment.
- Provide proactive, high-touch customer service-acting with high urgency and ownership to resolve disruptions, last-minute changes, or escalations.
- Partner closely with Executive Assistants, Global Security team, and cross-functional teams to align on complex schedules and support risk management, executive protection protocols, and duty-of-care initiatives.
US Corporate Travel Program Building (Growth & Expansion):
- Serve as the primary US point of contact and subject matter expert for all US corporate travelers
- Partner with Global Business Travel leadership to build, adapt, and scale corporate travel policies, guidelines, and reporting for the US market.
- Lead the evaluation, selection, implementation, and ongoing management of a US Travel Management Company (TMC) and corporate booking tools.
- Manage relationships with travel suppliers, TMCs, airlines, hotels, ground transportation providers, and technology partners to ensure exceptional, cost-effective service delivery and value.
- Develop executive travel and corporate travel reporting, KPIs, service metrics, and spend analytics to drive program performance, traveler experience, risk mitigation, and policy compliance.
Basic Qualifications - Experience: 5-7+ years in global travel, blending deep operational execution (high-touch VIP founder and C-Suite executive travel coordination) with an ambition and readiness to build our US corporate travel program.
- Customer-Centric Mindset: Deep dedication to high service standards-driven to "Wow the Customer" with a positive, can-do attitude to ensure amazing experiences
- Change Management & Influence: Demonstrated ability to lead change, influence stakeholders at all levels, and drive adoption of new travel policies, processes, and technologies.
- Ownership & Problem-Solving: High degree of accountability and ability to work independently in a fast-paced environment while remaining a collaborative team player.
- Language & Communication: Exceptional written and verbal communication skills and experience working with cross-cultural teams. Bilingual is a plus.
- Flexibility: Willingness to work flexible hours across time zones as needed to support executive travel and global handoffs.
- Discretion & Confidentiality: Demonstrated adherance to handle highly sensitive executive, business, and personal information with absolute discretion, professionalism, and sound judgment.
Preferred Qualifications - Hospitality Background: Background in luxury hospitality, executive concierge services, premium airlines/private aviation, or VIP guest relations is strongly preferred.
- Program Building Potential: A growth mindset with the vision and adaptability to move from hands-on execution to setting up a structured US corporate travel program.
Pay & Benefits Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation.
The base pay for this position ranges from $155K/year to $267K/year. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
General Description of All Benefits - Annual bonus is 0-20% of the base salary
- Medical/Dental/Vision/Life, AD&D insurance
- Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
- Long-term/Short-term Disability
- Employee Assistance Program (EAP) program
- 401K Plan with Company Match
- 18-21 days of the Paid Time Off (PTO) a year based on the tenure
- 12 Paid Holidays
- 6 weeks of Paid Parental leave
- Pre-tax commuter benefits
- MTV - [Free] Electric Car Charging Station
General Description of Other Compensation "Other Compensation" includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.
Recruitment Process and Others Recruitment Process - Application Review - Job Fit Interview - Focus Interview - Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider - This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Privacy Notice - Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Job Requisition ID: R0082010
