4+ years in customer success, partnerships, or a client-facing role in SaaS
Experience building or improving processes from scratch with measurable results
Data-driven mindset with the ability to turn metrics into impactful narratives
Ability to thrive in ambiguous situations and act decisively
Strong communication skills for engaging with executives and product teams
Empathetic approach to understanding client needs
Knowledge of the partner ecosystem (affiliates, referral, resellers, co-sell)
Responsibilities
Own the success of assigned accounts, driving outcomes like program optimization and revenue generation
Shape the Full Service offering by identifying gaps and building scalable processes
Set direction confidently, even in ambiguous situations
Adapt roles across strategy, execution, data analysis, and client communication as needed
Develop a deep understanding of customer businesses to anticipate needs and influence product development
Advocate for customers in internal discussions about product and roadmap
Analyze engagement data to inform decisions and mitigate risks
Establish regular stakeholder meetings and deliver executive-level business reviews
Ensure successful onboarding of new customers for quick value realization
Drive renewals and identify growth opportunities by monitoring customer health
Benefits
Performance-based bonuses
Comprehensive benefits package
Opportunities for professional development
Flexible work environment
Collaborative company culture
Full Job Description
About You
This Premier Services Partner Manager role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.
What you'll do and how you'll have an impact
Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities
What we're looking for
You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table
The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.
Base salary or OTE is just one component of AppDirect's total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.
Compensation Band
$79,968-$98,784 CAD
About AppDirect
AppDirect is a cloud service commerce company founded in 2009. The company provides a cloud service marketplace and management platform that enables companies to distribute web-based services. AppDirect's platform is designed for businesses of all sizes, from small startups to large enterprises, and it offers a range of services, including billing and invoicing, subscription management, and analytics. The company has offices in San Francisco, Montreal, Munich, London, and Sydney.
