The Director, IT role is responsible for managing all areas of AppDirect's infrastructure technology which includes implementing and enforcing our data privacy policies, managing our internal systems, managing our internal IT infrastructure and our helpdesk.
Collaborate in creating, managing, and continuous improvement of the service delivery processes including change management, configuration management, communication, outage notification, incident reporting, metrics, and root cause analysis.
Regularly collaborate with business executives and team members from all the business units and functional areas, including sales, product, marketing, engineering and finance, on a broad range of complex legal, business and strategic issues.
Help shape and evolve the concept of product catalogs and product distribution in the platform; help build APIs to allow service providers to manage their products and their configurations on the platform.
Help build and architect our data visualization platform - AppInsights; design and enhance features on all pieces of the platform; experience working small, growing teams of engineering teams and are ready to make an immediate impact on the performance and stability of the platform.
Design and develop well-tested software, build mission critical services, and APIs that scale with our increasingly elegant set of features; create, grow, and manage a distributed network of marketplaces and applications.