Via

Senior Partner Success Manager

Via • $145K — $165K *
Toronto, ON M3C 0E3In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years of experience in a client-facing role, managing senior stakeholders independently
  • Fluency in French and English for client interactions
  • Strong quantitative skills to analyze complex datasets and drive decisions
  • Proven ability to navigate politically sensitive situations with clarity
  • Self-starter with a reliable and motivated approach in fast-paced environments
  • Empathetic team player focused on collective success

Responsibilities

  • Own the success of advanced transportation systems for a portfolio of partners
  • Act as a trusted advisor, translating partner needs into revenue opportunities
  • Identify pain points and deliver solutions to build deep relationships
  • Analyze service performance data to drive growth and improve outcomes
  • Lead negotiations for complex contract renewals and service expansions
  • Champion new products and capabilities, advocating for partner needs

Benefits

  • Comprehensive health, dental, and vision coverage with 100% company-paid premiums
  • Group RRSP & DPSP with company match
  • Standard and extended parental leave options with maintained benefits
  • Additional wellness benefits including mental health and EAP support
  • 20 days of paid time off annually plus paid provincial statutory holidays
Full Job Description
As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it - from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio - working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day.

About the Role:
  • Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy
  • Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes
  • Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation
  • Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
  • Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue
  • Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope

About You:
  • 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company
  • Fluency in French and English is required for frequent client interaction.
  • Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
  • An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
  • A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
  • An empathetic team player who takes pride in elevating those around them, and views success as a collective effort

Compensation and Benefits:
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $145,000-$165,000 CAD
  • Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work.
  • A Group RRSP & DPSP with a company match.
  • Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave
  • Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks)
  • 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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