Compensation$90,000-$110,000 base salary, plus a
10% performance bonus and
separate weekend bonus opportunitiesAbout the RoleWe're looking for an experienced
Plumbing Service Manager to lead a high-performing residential plumbing team and keep weekend operations running strong. This role is hands-on, people-focused, and performance-driven. You'll spend the majority of your time supporting plumbers, coaching performance, and ensuring our customers receive consistent 5-star service.
If you've led plumbing technicians before, know how to coach results, and enjoy being visible and involved, this is a great opportunity to join a growing, winning team.
What You'll Be Doing- Lead, manage, and hold plumbing technicians accountable through 1:1s, team meetings, coaching, and performance reviews
- Maintain consistent involvement in company-sponsored and team-building activities
- Track technician performance and customer interactions, providing individualized coaching
- Partner closely with Dispatch to ensure the right plumber is assigned to the right job
- Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
- Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching
- Represent, train, and reinforce the Radiant brand and customer experience at all times
- Understand, enforce, and optimize ServiceTitan processes
- Collaborate with leadership to develop motivation and incentive programs aligned with company goals
- Create, reinforce, and enforce truck restock and inventory standards
- Enforce quality workmanship across the plumbing service team
- Oversee technician technical assessments and checklist completion
- Lead safety meetings and promote a safe work environment
- Oversee customer issue resolution, including site visits, follow-up calls, and coordination with Finance when needed
What We're Looking ForEducation- High school diploma or equivalent (required)
Technical & Computer Skills- Proficient with mobile devices
- Strong working knowledge of ServiceTitan (or similar service software)
- Comfortable using Microsoft Office applications
Certifications & Licenses- Plumbing license appropriate to role (Journeyman or higher preferred)
- Valid, clean driver's license
If you're ready to lead from the front, coach a strong plumbing team, and own weekend performance, we'd love to talk.
Apply now.
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