Experience in customer service and office systems.
Familiarity with utility service processes, specifically Meter Service Requests (MSR).
Proficient in data analysis tools like Excel and SAP.
Strong organizational skills to manage multiple priorities.
Excellent communication skills for documentation and customer interactions.
Associate's degree in business administration preferred.
Responsibilities
Serve as the main contact for planning and manage various communication channels.
Facilitate communication among customers, planners, and project managers.
Coordinate Docusign processes and track approvals.
Review and assign resources for customer/project manager submissions.
Create and process service requests while maintaining documentation integrity.
Upload finalized documents and ensure proper archiving in SharePoint.
Manage logistics for work orders and support scheduling needs.
Generate reports and validate data quality for system exceptions.
Support office logistics and maintenance tasks.
Benefits
Hybrid work model with remote options.
Flexible work schedule options (9/80 or 40hrs/5 days).
Opportunity for professional development and process improvement.
Access to a comprehensive candidate resource page for benefits and hiring information.
Consideration for applicants with arrest or conviction records under fair chance laws.
Full Job Description
Responsibilities
Serves as Single Point of Contact for Planning; manages inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes and documentation links.
Facilitates communication between customers, planners, project managers, leadership and cross-functional partners; supports intake for new customer requests and assign Service Requests.
Coordinates Docusign routes, approvals, status tracking, and follow-up notifications.
Reviews customer/project manager submittals for completeness; assigns planner/designer resources appropriately; pulls structure information, SAP data, maps, and system details.
Creates and processes service requests and planner files from PIF/scope pageages; preserves chain-of-custody documentation.
Uploads finalized documents and ensures proper SharePoint archiving.
Splits, packages, schedules, and validates Work Orders for construction, inspection, and rotation planning; supports short-cycle, same-day, disconnect/reconnect scheduling.
Creates and routes bills, invoices, and contract packages; manages service orders; submits lock ring removals and track city inspections.
Generates weekly, bi-weekly, and ad-hoc reports; validates data quality and resolve system/contract exceptions.
Supports office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Minimum Qualifications
One or more years of experience in an analytical role.
Experience with customer service, computer software, on-line applications, office equipment, and filing systems.
Experience managing Meter Service Requests (MSR) or similar utility service processes.
Familiarity with meter installation standards and regulatory compliance requirements.
Proficiency in data analysis and reporting using tools such as Excel, SAP, or similar platforms.
Strong organizational skills with the ability to manage multiple priorities and meet service-level agreements (SLAs).
Experience collaborating with cross-functional teams to implement process improvements.
Ability to interpret and apply company standards and guidelines to resolve exceptions.
Excellent written and verbal communication skills for documenting inspections and customer interactions.
Associate's degree in business administration.
Additional Information
This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
The primary work location for this position is the Saddleback Service Center. However, the successful candidate may also be asked to work for an extended amount of time at alternate work location.
Position will require up to 10% traveling and being out in the field throughout the SCE service territory.
This position has an option for a 9/80 Alternate Work Schedule or 40hrs/5 days a week.
Relocation does not apply to this position.
This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our Information Guides for the following tests: EEI BCAB (5206). Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
