Pharmacy Manager

Title: Pharmacy Manager

Reports to: Chief Pharmacy Officer

FLSA Status: Exempt
Personnel Supervised: Pharmacy Technicians and Pharmacists

POSITION SUMMARY:

The Pharmacy Manager at Central Florida Health Care, Inc. will oversee all aspects of pharmacy operations, with a primary focus on the 340B Drug Pricing Program. This role is responsible for ensuring compliance, operational efficiency, and the delivery of high-quality pharmaceutical care within a Federally Qualified Health Center (FQHC). The Pharmacy Manager will manage daily operations, including interpreting prescription orders, packaging, labeling, dispensing, administering, and distributing medications and devices, as well as providing patient education and counseling as needed.

Additionally, this position will supervise staff, ensure compliance with regulatory requirements and accreditation standards, and enhance pharmacy services to elevate patient care. The Pharmacy Manager will collaborate with site providers to improve patient outcomes and work closely with site leadership to implement and enforce pharmacy policies and procedures, streamline operations, and maintain high standards of patient safety and satisfaction.

Reporting directly to the Chief of Pharmacy, the Pharmacy Manager will play a key role in expanding services for underserved populations, supporting the organization's mission to provide accessible and affordable healthcare.

All duties must be carried out in accordance with Central Florida Health Care's (CFHC) policies, procedures, Mission and Vision Statements, Overarching Goal, CFHC's performance expectations, and all relevant Federal and State guidelines.

MINIMAL QUALIFICATIONS:

• Education: Doctor of Pharmacy (PharmD) degree or Bachelor's degree in pharmacy from an accredited institution
• Certification/Licensure: Active Pharmacist License in good standing with the state Board of Pharmacy and valid BLSC certification
• Computer and Equipment: Proficient with Microsoft Office including Word, Excel, OneNote, PowerPoint, Teams, and use of pharmacy management software, technology and equipment

PREFERRED QUALIFICATIONS

• 3-5 years of experience in a pharmacy setting, with at least 2 years in a supervisory position
• Comprehensive understanding of pharmacy laws and regulations, particularly those relevant to FQHCs
• Experience in a healthcare environment
• Familiarity with the 340B drug pricing program
• Current immunization certification
• Exceptional communication and interpersonal skills
• Strong organizational, critical thinking, and problem-solving abilities
• Ability to work effectively in a multidisciplinary healthcare team

Key Competencies

• Strong leadership and operational management skills
• Analytical and problem-solving expertise
• Effective communication and interpersonal abilities
• Commitment to compliance and ethical standards
• Passion for serving underserved populations and promoting health equity

RESPONSIBILITIES AND PERFORMANCE EXPECTATIONS include, but are not limited to the following:

• Be familiar with CFHC's program philosophies, goals, and objectives
• Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations

Operational Management:

• Manage daily pharmacy operations, ensuring efficient workflows and adherence to protocols
• Oversee inventory management, procurement, and medication distribution in alignment with 340B program requirements
• Maximize the benefits of the 340B program to ensure cost savings for eligible patients

• Ensure compliance with federal, state, and local regulations, including DEA regulations, state guidelines, and FQHC-specific requirements
• Implement and maintain standard operating procedures (SOPs) to enhance efficiency and accuracy
• Keep the pharmacy neat and orderly
• Ensure support staff understand and comply with CFHC's Blood Born Pathogens Exposure Control Plan requirements
• Review and verify prescriptions by fully utilizing pharmacy systems, ensuring accurate data entry, confirming correct medications, weighing and counting pills, and checking for potential interactions
• Demonstrate and promote teamwork, contributing to and modeling a collaborative environment to meet service level expectations
• Uphold pharmacy hours at assigned site
• Remain on site on an on-call basis during lunch unless there is a second pharmacist on duty
• Volunteer a minimum of two times annually for Saturday shifts

Staff Management and Supervision:

• Manage pharmacy workflow by assigning roles, coordinating activities and schedules, prioritizing tasks, assigning special projects, preventing bottlenecks, ensuring operational efficiency, and handling opening and closing procedures
• Recruit, train, supervisor and mentor pharmacy technicians and pharmacists:
  • Address performance issues through feedback, performance reviews, and documentation of

performance and disciplinary actions in line with company policy

• Provide ongoing training and professional development opportunities for all pharmacy staff
• Address employee relations concerns, maintain morale, and ensure positive employee-management relationships by addressing complaints, conflicts, and concerns
• Conduct regular staff meetings to communicate updates, policies, and address concerns

• Train employees through new hire orientation, on-the-job training, cross-training, answering questions, assessing training needs, following up to ensure training is applied, and providing ongoing coaching
• Promote a collaborative and supportive team environment aligned with organization values
• Collaborate with the scheduling team to develop and maintain staff schedules, ensuring adequate coverage and efficient workflow

Patient Care and Services:

• Collaborate with healthcare providers to optimize medication therapy management (MTM), chart review and other clinical services
• Work with healthcare providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternative medications, and answer provider questions
• Counsel patients on medication usage, side effects, interactions, contraindications, patient privacy, generic options, cost-effective alternatives, and over-the-counter products, referring them to a medical provider as needed to ensure proper medication use, address health concerns, and enhance satisfaction
• Ensure access to affordable medications for eligible patients through effective 340B program utilization
• Address patients' needs by minimizing wait times, notifying them of delays, recognizing patients by name, investigating issues, ordering special items, resolving problems, and assisting with specific items (e.g., blood pressure and blood glucose monitoring)
• Resolve customer complaints and monitor the quality of customer service provided by employees

Quality Assurance and Compliance:

• Comply with government laws and regulations, company policies, procedures, ethics, and code of conduct
• Prepare, maintain, and submit all records, reports, and documentation required by state and federal laws (e.g., prescription copies, regulatory reports) as well as all necessary business documentation (e.g., operating statements, performance reports, supervision notes, deletions, transfers)
• Conduct or participate in audits to ensure compliance with all regulatory and safety standards (e.g., supervision, state inspections, insurance reviews, controlled substance audits, peer reviews), including reviewing prescription files, narcotics invoices, inventories, legal documentation, licenses, etc.
• Ensure patient confidentiality in accordance with HIPAA guidelines
• Stay current in the fields of pharmacy and healthcare by reading industry journals, company publications, completing required company training modules, continuing education, researching new drugs, and attending company meetings as needed
• Monitor and report medication errors, adverse drug reactions, and other quality indicators
• Develop and implement quality improvement initiatives to enhance pharmacy services

Financial Management:

• Review and analyze customer service, financial, and inventory data, including pharmacy sales, income reports, inventory levels, expense reports, and historical trends, to assess pharmacy performance, identify trends, uncover issues, and spot opportunities for improvement
• Efficiently manage and maintain optimal inventory levels to meet patient needs while minimizing costs by anticipating demand, reducing high-cost orders, preventing expired or recalled stock, managing overstock and slow-moving items, and reconciling stock discrepancies and partial fills using available company resources
• Oversee and participate in loss prevention activities, including conducting audits, verifying vendor deliveries, monitoring of employee theft, and implementing policies, procedures, and internal controls to safeguard assets

Strategic Planning and Development:

• Work with the Chief of Pharmacy to develop and execute strategic plans
• Identify opportunities to expand pharmacy services and improve patient care
• Engage in community outreach and promotional activities to raise awareness of the pharmacy and its services
• Performs other duties as assigned

PHYSICAL REQUIREMENTS:

1. Requires 80% or more time spent standing/walking
2. Independently mobile
3. Working under tight deadlines
4. Ability to lift weight equivalent to that required when repositioning equipment and lifting supplies
5. Ability to adapt and function in varying environments of workload, worksites, and work shifts