5+ years of experience in payments, fintech, or product operations
Strong knowledge of the payments ecosystem including PSPs and processors
Experience leading cross-functional initiatives
Demonstrated negotiation skills with banks and vendors
Analytical skills for data modeling and funnel analysis
Ability to balance strategic planning with hands-on execution
Strong communication and project management expertise
Responsibilities
Lead the payments strategy and roadmap prioritization
Manage relationships with PSPs and financial partners
Optimize user experience for deposits and withdrawals
Monitor payment health through KPI analysis
Ensure compliance with financial regulations including KYC and AML
Oversee fraud prevention strategies and ensure a solid user experience
Engage in tactical payment operations and issue resolution
Benefits
Dynamic startup environment with rapid growth potential
Opportunity to shape the future of a new financial market
Collaborative culture focused on hard work and innovation
Involvement in cross-functional work with various teams
Commitment to diversity and equal opportunity in hiring
Full Job Description
About the Role
As Payments Lead, you'll own the full lifecycle of payments at Kalshi - from strategy to hands-on execution. You'll manage and coordinate the roadmap for deposits, withdrawals, and PSP integrations, while also directly managing providers, resolving issues, and monitoring day-to-day performance. You'll sit at the intersection of product, operations, engineering, compliance, and growth, ensuring that payments are reliable, fast, and delightful. What You'll Do Key Responsibilities
Lead the payments roadmap: prioritize and drive initiatives that improve payment success, speed, and user experience in coordination with Engineering and Growth and other parts of the organization.
Manage PSPs and financial partners: negotiate terms, oversee performance, and troubleshoot operational issues with processors, banks, and other partners.
Optimize conversion and payouts: continuously improve the deposit and withdrawal experience, authorization rates, and settlement times through data-driven experimentation.
Monitor and analyze payment health: build dashboards, track KPIs (authorization rates, declines, chargebacks, latency), and identify root causes.
Ensure compliance and regulatory alignment: Partner with Legal/Compliance to handle KYC, AML, and CFTC-related obligations in the payments flow.
Manage fraud prevention and response: manage fraud tools and policies, ensuring a balance between risk control and user experience. Monitor fraud and compliance health.
Be hands-on: dive into payment ops workflows, test new integrations, reconcile issues, and own execution when needed.
What We're Looking For
5+ years of experience in payments, fintech, or product operations.
Strong understanding of the payments ecosystem: PSPs, acquirers, processors, payment methods, fraud tools, and settlement processes.
Experience leading cross-functional projects involving engineering, compliance, and growth.
Proven negotiation and vendor management skills with PSPs and banks.
Analytical and technical proficiency: able to model economics, analyze funnel data, and interpret API documentation.
Bias toward action: comfortable switching between strategic planning and hands-on execution.
Excellent communication and project management skills.
About Kalshi
Kalshi is a financial services company that offers a platform for trading on the outcome of events. The company was founded in 2020 by Tarek Mansour and Luana Lopes Lara. Kalshi is headquartered in New York City and is regulated by the Commodity Futures Trading Commission (CFTC). The platform allows users to trade on the outcome of events such as elections, sports games, and other events. Kalshi aims to provide a transparent and fair trading experience for its users.
