Patient Monitoring IT Systems Specialist - REMOTE

We are currently seeking a Patient Monitoring IT Systems Specialist - REMOTE to join our team in Frisco, Texas (US-TX), United States (US). Position's General Duties and Tasks • Provide L2/L3 production support for Patient Monitoring applications and connected monitoring environments, including incident investigation, troubleshooting, resolution, and service restoration. • Support Philips patient-monitoring environments, including PIC iX / Patient Information Center iX central monitoring software, related servers, nurse-station/central-monitoring workflows, and network-connected monitoring dependencies. • Troubleshoot application, server, interface, device connectivity, network, configuration, user-access, and data-flow issues affecting patient-monitoring operations. • Monitor and manage assigned incidents, service requests, problems, and changes in accordance with defined SLAs and operational procedures. • Perform root cause analysis for recurring or complex application issues and implement corrective and preventive actions. • Collaborate with clinical users, Clinical Engineering, infrastructure/server/network/interface teams, field/desktop teams, vendors, and other IT support groups to resolve monitoring and workflow issues. • Maintain and enhance technical documentation, knowledge articles, runbooks, and support procedures, while identifying opportunities for automation and continuous service improvement. • Support application/platform upgrades, patches, configuration changes, testing, network transitions, production deployments, go-live, and stabilization activities while minimizing impact to patient care. Minimum Requirements: • 5+ years of L2/L3 experience supporting healthcare or clinical applications in a production environment. • 5+years hands-on experience supporting patient-monitoring, telemetry, central monitoring, or connected bedside-monitoring environments in a hospital or health-system setting. • Strong preference for hands-on experience with Philips PIC iX / Patient Information Center iX or comparable enterprise patient-monitoring platforms. • 5+ years experience troubleshooting application/server issues, monitor-to-central-station connectivity, network dependencies, interfaces/data flows, and related technical dependencies. • 3+ years demonstrated L2/L3 incident troubleshooting and resolution within defined SLA targets, including high-priority/critical incidents affecting clinical monitoring. Preferred Skills: Experience with Philips PIC iX upgrades, central monitoring servers/consoles, or transition of monitoring environments to enterprise-managed networks is highly desirable. • Experience supporting bedside monitors, telemetry/central monitoring workflows, nurse-station monitoring, or other medical-device connectivity is desirable. • Understanding of clinical monitoring criticality, patient-safety impact, and escalation requirements for monitoring outages or degraded service. • Familiarity with healthcare integrations/interfaces, including HL7 and application/device data flows, is preferred. • Effective written and verbal communication skills to collaborate with client stakeholders, clinical users, technical teams, Clinical Engineering, and third-party vendors. • Relevant Philips/vendor, ITIL, healthcare IT, network, or technical certifications are preferred. • Hands-on experience with Incident, Problem, Change, and Service Request Management using ServiceNow or a comparable ITSM platform. • Experience coordinating with Clinical Engineering/Biomed, network, server/infrastructure, field services, clinical users, and third-party vendors for issue resolution, upgrades, testing, and production changes NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $68,076 - 118,188. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.