Provides second/third level technical support for unified computing B & C series servers (both hardware and software) and Nexus 1000V to TAC engineers via phone & email consultation to independently troubleshoot & debug product problems Provide second/third level technical support for operating systems and virtualization including Microsoft, Redhat, and Vmware Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity Provides technology/product training and intellectual property material as required Effectively utilizes moderate to complex lab setups to recreate and solve problems Submits complete and correct defect reports in area of expertise Acts as a technical expert and provides support on a world-wide basis Interacts across technical support and development teams at peer level Receives minimal supervision, no instruction on routine work, and general instruction on new assignments Typically interfaces internally with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments Function as the primary technical resource for large customer accounts with multiple concurrent technical issues Formulate technical action plans in order to resolve problems in unique end-to-end solutions Generate clear and concise documentation in the form of case notes, technical tips, training presentations, and discussion board forums Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills Provide systems/product training. Server troubleshooting experience Practical VMware knowledge IP networking exposure Strong analytical and troubleshooting skills Proven crisis management skills and ability to handle critical customer issues/problems Ability to determine problems and deliver known solutions with a high level of customer satisfaction Capability to determine root cause and resolution for previously unknown problems Good verbal and written communication skills Ability to work effectively with and provide guidance to other members of the work group Please provide College GPA with Resume.